Screenshots

Description

This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.

What's New

Version 3.1.13

Thank you for using CA Service Management. We always thrive to bring the greatest experience with quality improvements to keep you productive in your day job.

https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-release-notes/mobile-app

Information

Seller
CA, Inc
Size
34.7 MB
Category
Business
Compatibility
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© CA Inc.
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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