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Zendesk

By Zendesk

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Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scan the ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion

Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal and productive – all at a lower cost.

What's New in Version 3.3.4

What's new in 3.3.4
This was a small patch release to fix a bug with views which was introduced in 3.3.3.

What's new in 3.3.3
This version was focused on fixing a lot of the bugs and stability issues you have reported to us over the last few months. Thanks for your help and please keep sending us your feedback.
• Custom keyboards no longer cover some text entry fields
• We have fixed some bugs preventing tickets being assigned to certain groups or agents
• Macros no longer override ticket fields not used by that macro and can now add and remove tags
• We’ve fixed the issues with our search returning results that could not be viewed in the app
• Views will now give the correct ticket count
• We’ve fixed the issues with assigning to current group and groups with light agents
• The app no longer created duplicate comments with a poor network connection
• Fixed issues with adding a photo as an attachment on iPad

Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4
iPhone Screenshot 5
iPad Screenshot 1
iPad Screenshot 2
iPad Screenshot 3
iPad Screenshot 4
Zendesk
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated: 07 February 2015
  • Version: 3.3.4
  • Size: 19.7 MB
  • Languages: English, Danish, Dutch, En, French, German, Italian, Japanese, Ko, Portuguese, Russian, Simplified Chinese, Spanish, Traditional Chinese
  • Developer: Zendesk, Inc.

Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimised for iPhone 5.

Customer Ratings

We have not received enough ratings to display an average for the current version of this application.