INFOBUS: Bus, train, flight 4+

Review Of Infobus

I have used Infobus website many times before, and I have been satisfied with services. In case any questions come up, I can easily reach their support service. The website is convenient because you can compare the prices or different bus carriers and choose the bus that’s most suitable for you. They have many destinations. Totally recommended!

Horrible service

The app itself is working normally, however the quality of service you will receive next is not guaranteed to be adequate.

So, I bought tickets using this app in January for route Kyiv - Wrocław, and just 1 day before departure, infobus manager phoned us informing that our bus was cancelled. She offered a different company going same route and almost same time limits. Infobus rating was showing that this logistics carrier has good rating 4/5. We agreed, but next day when we came to bus station, it appeared that bus driver was knowing nothing about our tickets and spent 20 minutes phoning somewhere to find out about us. But worse started happening at Ukrainian Polish border, when it appeared that bus driver had problems with documents, and bus was stopped for long check. During this time bus driver just closed the bus and left somewhere, leaving passengers inside. So the bus got stuck for almost 7 hours, but all other buses were crossing with no problems. Because of such delay we missed our plane.

Then we contacted Infobus for refunding the cost of the tickets, and they were telling us for 2 weeks to wait, and after that they informed us about refusing in refund.

This situation cost me much money plus high stress. That is why I warn all future clients of infobus to think twice if they want same experience as me.

Developer Response ,

Eugeniy Zagura, we are sorry that unpleasant situation has happend with your relatives. The carrier reported that the bus was detained at the border due to problems in the Shlyah-system.
The carrier cannot influence the operation of this system and change the situation, therefore it refuses to return, as the delay occurred for reasons beyond the control of the carriers.
We hope for your understanding.

Tickets are sold for not existing buses

Had a situation, when i bought 3 ticket during 1 day in this app, and still I could not leave the town. 1st ticket: I was informed that bus changed rout and will not appear in my town to grab me, 2nd & 3rd tickets: uses never appeared. Answer of Infobus support: we are not responsible for buses. Really, so why the hell are you selling tickets and mess people plans?
The app itself: i could not even leave leave the feedback on those buses, because tickets were ‘canceled’. Really? If bus does not appear and tickets are cancelled its still the user experience, the very bad one.
Besides, application spams with tones of useless notifications. You are situational app, I will not use you if i’m not going to travel, why bothering me with pushes? You just force users to turn off notifications at all, so will miss important ones. Guys, work on UX, its horrible

Developer Response ,

Добрий день. Дякуємо за ваш відгук. Ми розуміємо, на скільки важлива актуальність інформації. Просимо вас вказати номер вашого замовлення/квитка. Ми перевіримо ситуацію та надамо вам повну відповідь. Заздалегідь дякуємо за зворотній зв'язок. З повагою, INFOBUS!