Ratings and Reviews
Convenient but need huge improvements in delivery service
The accuracy of delivery needs to be improved. I used the service for about 3 months and at least 3 times a week on average. I’d say 30% of time I received package with missing items. And 20-30% the delivery is not on time. What really annoyed me today is the App itself. I can do promotion cart for several days and today I finally reached out to customer service asking for their help. After 45-50min the problem is not solved and they are asking for tons of questions: down to the version of my phone, my location etc. it’s really frustrating!
Improvements need to be made to make things simpler and easier for customers.
Best grocery delivery service I have ever used
This app and service changed my life in Shanghai. Amazing service, quick delivery and good products. Been using it for months and never had an issue.
No language option
This app is supposed to have an English interface, but there is no way to select the language. At this rate, Hema will not be a viable replacement for other English and international supermarkets.
- Taobao (China) Software CO.,LTD
- 184.4 MB
- Food & Drink
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Simplified Chinese
- Age Rating
- You must be at least 17 years old to download this app.
- Gambling and Contests
- © Taobao (China) Software CO.,LTD
With Family Sharing set up, up to six family members can use this app.