The 1-800 CONTACTS app is the fastest, easiest, and most enjoyable way to order contact lenses.
Where else can you reorder your contacts in three taps? Only our app. But what if you want to reorder in only two taps? Good news: Two-tap reordering from your Apple Watch.
Ordering for the first time? It’s slightly more than three taps, but it’s still quick and we’ll walk you through the whole process. Simply scan the lens box to upload your prescription or upload a picture of your paper Rx for faster shipping. Then use your camera phone to pay with your credit card, or use PayPal. Reorder from your secure account in three brief taps or select Auto-Reorder so you’ll never run out of contacts.
YOU HAVE QUESTIONS? WE HAVE ANSWERS.
If you ever have any questions you can call, email, or text us right from the app, and you’ll receive a prompt reply from a real, live person with an adorable Utah accent (NOTE: You only get the adorable accent if you call).
LENSGAUGE™ FOR EVERYONE
Perhaps you aren’t a 1-800 CONTACTS customer yet. It’s OK. We aren’t here to judge. Our LensGauge feature can be used by anybody to be reminded when it’s time to swap out their lenses. Because nobody likes itchy red eyes. Nobody.
• GPS-based search for a local eye doctor.
• Track your order from your Order History
You know what to do.
-Chats are now dockable, so you can continue using the app while you get help.
-We’re working to make it even easier for you to try AquaSoft Daily contacts for FREE!
-Bug fixes to avoid crashes and give you a solid lens shopping experience.
Ratings and Reviews
I usually call to order my contacts because this company has WONDERFUL customer service agents on the line that you never have to wait longer than 47 seconds to speak to and they are super friendly, answer all of your questions, very knowledgeable and helpful in providing you with the best offer and all available options and never pressure you one way or the other in buying products you’re not interested in (many companies try to upsell and make you feel guilty when you decline the offers), but I decided to order my contacts via the app this time! As predicted, everything on the app is user friendly— you can just take a picture of your prescription, enter your mailing info, and with just one click they’re ready to process your order and ship it out to you! I cannot say enough nice things about this company. My entire family orders contacts from them— very reliable and superb customer service!!!
Great but not so great.
I have used 1-800 contacts in the past and have never had an issue. I tried ordering contacts and for some reason when I did my first order it would not let me update my eye doctor. I called to handle it over the phone. We went through the entire process of having to reorder the contacts with the right doctor information which really wasn’t a big deal. The part that I have an issue with is that the contacts that the person helped me reorder were completely wrong and not what I had originally placed. So now for a third time I am having to place an order and wait for money to be returned into my account and so forth. I don’t understand how he got it wrong from the information he originally had. It’s just a huge hassle and wish I had done it myself. I just thought maybe it would be easier to call. I was wrong.
Amazing app and customer service
So, I’ve read great things about this company, but having seen it firsthand today, I can say for sure this is the best customer service I’ve ever experienced. (Sorry, I didn’t get the employee name)
I ordered my dailies (which were just added as an option last week!) hoping to get them before my upcoming trip. After receiving shipping confirmation from the app I checked the tracking section. In trying to track the package it wouldn’t show up on UPS website, so I text customer service right away. Mind you this is all done within the app.
After the immediate automated response I was informed that my order was indeed on its way but because of the time constraint a second order would be overnighted to me, guaranteeing I’ll receive them before I head out. Very friendly and helpful staff here, I would recommend this app to everyone.
As far as the app itself goes, it’s so intuitive and easy to use, a sure reflection of the helpful and knowledgeable staff. They contacted my doctor for my Rx confirmation. And just like that they’re on the way. A million thanks and kudos to 1-800 Contacts. Y’all are the best!
- 1-800 CONTACTS, Inc.
- 89.3 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 12+ for the following:
- Infrequent/Mild Medical/Treatment Information
- © 2016, 1800 CONTACTS, Inc
With Family Sharing set up, up to six family members can use this app.