311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Answer Center.
Users can attach a photo of the problem
Submit relevant details
Choose to remain anonymous or provide their contact info for follow-up
Check the status of their submitted reports
Create a profile for fast reporting
Use Ask311 to contact the call center.
We added an Ask311 feature and improved the address search capabilities. In addition, overall usability and stability improvements have been completed.
Ratings and Reviews
Love the app.
Love the app. Could use more options. But I have to say that last week I reported a huge pot hole on the route I take to drive to work using this app. Day after, I got a confirmation email with a ticket number assigned to my case. To my surprise, less than a week later, the huge por hole was covered.
I can't say thank you enough to Dade County and the many people behind this app and service.
I hope to see many residents of Dade County use this to better out cities and look forward to updates to the app.
Really good app
This latest version is much improved and is much faster and allows for so many selectable categories. The only bad thing is the occasional crash and some entries should be updated.
Easy to use
Easy to use, & yes, the reports you open get addressed by 1 business day & they get sent to the correct department that the report belongs to. Glad this app was made !!
With Family Sharing set up, up to six family members can use this app.