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5Star Medical Alert Service

By GreatCall, Inc.

This app is only available on the App Store for iOS devices.


5Star Virtual Medical Alert Service by GreatCall® – Get 24/7 live help in any unsafe or uncertain situation - anytime, anywhere.

The 5Star app provides help anytime, anywhere. 5Star works as a medical alert system, personal safety app, ICE app and emergency help button.

Get immediate access to Certified Response Agents trained in CPR and other emergency procedures, who will confirm your location by GPS, consult your personal medical profile and evaluate your situation. If necessary the agents will dispatch emergency services or police, connect you to a nurse or doctor, conference in your family or friends, or provide other additional assistance as needed.

Here’s what people are saying about 5Star:

“Great this app saved my life!”
"…I am really happy to know I have 5Star in my car in case of emergency…"
"…It’s nice to have this app when I’m navigating dark running trails…"
“Great app 5 star agents are great people. And if you need help they will send it. Quick.”

Key Features of 5Star:
• Immediate connection to 100% U.S. Based Certified 5Star Agents 24/7
• GPS location passed on to emergency services
• Agents have access to your important medical information and conditions
• Agents can conference in 9-1-1, family or friends
• Speak directly with a registered nurse or doctor 24/7
• Assistance available in over 100 languages.
• 5Star Urgent Response endorsed by John Walsh

This app requires a subscription to the 5Star service by GreatCall. Get a free 30 day trial when you sign up within the app!

What's New in Version 1.8

Added location bread crumbing.

iPhone Screenshots

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Customer Reviews

Sad but True

I had the exact same experience as the reviewer above. Service turned off when I had to discontinue a compromised credit card and replace it. Most places were able to deal with this change. But 5Star de-activated it and didn't notify me. I was without service for over 2 months (without knowing it). Once I found out, I called customer service and (2 more months) they have not been able to activate my account. Nor can I start a new account as they still have my old account on record.

Too many glitches and problems

My GreatCall Splash keeps saying not turned on and not in service when it is. GreatCall sent a new unit and it said the same thing. They ran a check and said everything is connected and working fine yet I can no longer access it on my iPhone app. They gave me some instructions to try and they didn't work. I'm going to cancel and go with LifeAlert. They are cheaper and have better customer service. Shame on you John Walsh for sponsoring this piece of junk.

Great system

We used this system for my disabled wife. After her death and I am now living alone, it seamlessly transferred her account to me. We had used competing systems. This 5star is far superior!!

5Star Medical Alert Service
View in iTunes
  • Free
  • Category: Medical
  • Updated:
  • Version: 1.8
  • Size: 9.9 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

Current Version:
All Versions: