7-Eleven Transact Prepaid 4+

I would put a negative number if possible I spent 4 hours to be told I wasn’t born in the state I had on my account so they refused me my money after lock-in my funds. I wasn’t forewarned just told after they locked my account my money wouldn’t be available for 7-10 business days while awaiting a new card! When I spoke to the 1st customer service employee they were no help just rude & played dumb they manage to get me off the phone with no solution. I got the next 3 to put me in limbo on hold for over 2 hours total. I heard hold music till it just stopped! Call back to be told again please hold, she just left it muted till I hung up & after screaming till I wanted to lose it I got charged the fee they all claimed would be waived due to inconvenience & trouble involving my account. This company needs to be shut down it’s pathetic & so are each and every sorry p.o.s I dealt with this past few hours & terrible waste of my life I’ll never get back. 👎🏻

Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at social@netspend.com.

So I've been a customer of the 7-11 transact prepaid card going on my second year. I have had last years & this years tax return refund deposited into my account and never once experienced a problem. The first year they did hold my tax refund but once I called them to see why or how to fix it not only was it a security measure to ensure my money wasn't going to someone else but it didn't take but five minutes fix and was my refund was immediately deposited into my account. This year no issues at all. I also have my check from work deposited in my account never had any kind of problem with that either. I like how convenient it is to load my card. I've never had a problem with any of the few customer service representatives I've talked to they've always been helpful and solve or answer my questions as quickly as possible. I even had two charges on my card I didn't make or authorize and my dispute was handled in a timely manner. This card has been good to me while I have been rebuilding my credit.
*Also the few reviews I've read on here talking about the customer service representatives being unprofessional which I am sure they do have some but when you come out the gate swinging and taking the issue out with the ones who are trying to help don't be surprised when it doesn't go as quickly or the way you expected. Kill more flies honey than you do vinegar.

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I was alerted to a potentially fraudulent charge on my account and I confirmed I didn’t make the charge. Instead of just refusing the charge, they shut down my whole account! I had over $200 on my card that I was using until payday. I was already annoyed that I couldn’t reach my money and the first representative told me I would receive a new card within three days. Five days passed and no card. The next two representatives were very unhelpful and I finally spoke to a supervisor who also didn’t seem to understand what she was doing. Terrible experience all around. My money should not be held hostage by them.

That doesn't sound right. Cards are blocked as part of our standard procedure when an unauthorized transaction is reported. We understand this can be an inconvenience, but we can assure you that it is only meant as a protection of the funds in the account. Replacement cards can be ordered through the app. Email us at social@netspend.com if you are still needing assistance.