Virtual Office - Mobile Business Phone
By 8x8, Inc.
Open iTunes to buy and download apps.
Use your iPhone, iPad or iPod touch to make and receive calls using your 8x8 Virtual Office phone service. Now your 8x8 business phone extension can be truly mobile!
• Make calls using your 8x8 calling plan
• Your 8x8 Caller ID shows when you make a call
• Call from your company directory contacts list
• Make 3-way calls
• Use Wi-Fi, 3G/4G/LTE or your cellular minutes
• Configure your Call Forwarding rules from your mobile device
• Visual voicemail
• Fax management
• Video calling
• Corporate directory presence & chat
• Send and receive SMS messages using your 8x8 business phone number
• Secure voice (premium feature)
• HD voice
Note: this application is for 8x8 Virtual Office customers only. You must be an existing 8x8 customer to use this application.
Interested in learning more about 8x8 Virtual Office business phone service? Call 8x8 Sales at 866-879-8647.
To use Virtual Office Mobile:
• Download and install the app on your device
• Login using your 8x8 username and password
• If you don’t have an 8x8 username and password, please contact your phone system administrator
Tip for international travelers
You can avoid data roaming charges when outside the US by turning off data roaming and using Wi-Fi hotspots instead of your 3G/4G/LTE network; and since your calls are charged under your 8x8 calling plan, you won't have international call roaming charges to deal with.
*Important VoIP over 3G/4G/LTE Notice*
Some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP. Be sure to check the terms of your agreement with your cellular phone carrier. 8x8 will not be held liable for any charges, fees or liability imposed by your cellular/mobile carrier for use of 8x8 Virtual Office Mobile service.
* Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth *
What's New in Version 6.2
• German language localization
• Better audio quality during poor network connections
• Performance improvements in Call Log, Voicemail, Fax, IM/SMS screens
• Virtual Office Meeting and Chat screen UX improvements
• Bug fixes
Nearly As Good As The Desktop Softphone
With a good WiFi connection, the voice quality from the iPhone and iPad apps is nearly as good as a desktop soft phone connection. Not quite as good as a wired, standard phone set connection with the same service (which is excellent), but feature-rich as mobile apps go. It allows me to "be in the office" on the phone without using cell time or revealing my cell phone number, and even to use the iPad in a pinch where there's WiFi, and my iPad has no cellular service.
Now, the addition of SMS messaging means I can text clients without giving out my cell number.
Still looking for a few features in the desktop client that seem obvious to me.
Not getting my notifications
I love a lot of features of 8x8 Virtual Office including the security, ability to fax from my computer, and inner office communications. That being said, the mobile app has not been great. I don't get any notifications of texts, calls, or voice messages unless I open the app. I have the settings on my iPhone to allow all notifications but often miss calls because I don't know I've received a call or voicemail until I check my email. This is a major problem as a private practitioner because it has the potential to cost me business. Please fix the notification feature for this app and I'll happily change my rating!
Functional, but needs improvement
The pros: it works well, but not great.
It uses too much battery life, does not always stop ringing when answered from another location, and does not ring when app is terminated. It that it does not correctly leverage the iOS VOIP APIs. This results in inconsistent behavior in the various background states and unnecessary battery usage. For example, it seems to keep a network connection open all the time instead of relying on the iOS APIs that notify of incoming calls and allow the app to build its connection only when needed.
The user interface could use some love from a designer. All of the functionality is available and useful. However the layout and structure do not seem to be designed to simplify workflows and make things intuitive.
Hopefully, it will fix these issues will be fixed if they adopt many of the new VOIP features for iOS 10