Active911 helps you respond to calls faster by getting the essential details right in your smartphone. No more copying down dispatch information or trying to enter an address while driving.
- Uses Apple Push instead of SMS
- Automatically maps alarm location
- Coordinate response with others using real-time map
- Access relevant photos and documents from your phone
- Converts hard-to-read dispatch data into legible sections
- Manage past and current calls
There are now seven new map data icons to help you identify resources quickly, including:
- Control Panel
- Landing Zone
- Mile Marker
- Pre Plan
We redesigned the look and functionality of the app when it is unregistered, allowing users to easily retrieve their device codes via text message.
We added an in-app Buy Now option you can use to purchase/renew personal subscriptions. If you’re missing a subscription, or your existing subscription is expiring within 30 days, you will see the Buy Now option in the settings menu of the app.
Ratings and Reviews
I love it.
As a volunteer firefighter in a small town the app itself has absolutely no down falls. It syncs perfectly with our current 911 center. Only issue that isn’t app related is our center is in desperate need of an update and pings most calls to near cell towers and the dispatcher has to manually activate the alert by entering the cad and completing it which is usually about 30 seconds to a minute slower than the pager tones. But that’s not the apps fault it’s just our systems. Great for when I’m at work and can’t wear my pager. Absolutely love the override silent feature. Can’t wait for when it and continuous repaging is available to be used together.
I love the new theme update. I have been waiting for the “night” theme on the iPhone for a long time. I love the app. It is a must for public service.
That being said, the app has become very slow to load and lags. Once the app is opened and the calls load, everything runs smoothly but it takes it a lot longer than it used to. This isn’t a good thing when we need to plot the call or utilize the map in a hurry.
I hate the new app icon. I think the old one was perfect. I was a firefighter and am still a police officer and this app is utilized for both departments. The new icon only resembles a Maltese cross to me and I’m just not a fan. Other than that, still the best app for public service.
Developer Response ,
I'm sorry to hear your app is slow to load. How many calls do you have in it? Usually if it gets slow like that, it's time to start to delete calls out of the app. You can delete them individually on the alerts tab or if you go to the settings you clear all the calls for each department you are part of. If that doesn't work, please contact our support team at 541-223-7992 or firstname.lastname@example.org. Thank you!
Only one small issue to resolve
The map routing buttons need to have a larger contact area, an annoyingly high percentage of the time when I tap the Google or Apple map routing button on the call screen while starting a response, it sends me to the map overview instead of the GPS routing like it's supposed to. Might need to remap those buttons to have their functionality a bit easier to tap. Other than that, absolutely love it.
PS: it'd be swell if we could assign our own alert tones and not just the limited alert tones provided.
Developer Response ,
Thanks for submitting your feedback! Are you having problems with the routing buttons on an iPhone, iPad, or both? We haven't had many reports of issues with the buttons on iPhones. Below is a link to an existing request to optimize the buttons for the iPad app. I recommend following the link to view, vote for, and comment on the request:
Here is another link to a separate request to use custom alert tones:
- Active911, Inc
- 35.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Russian, Spanish, Swedish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2012-2019 Active911, Inc
With Family Sharing set up, up to six family members can use this app.