Newly updated with our brand new ActiveBuilding look and feel! Enjoy a beautiful mobile optimized experience that lets you post photos and respond to events and polls on your community wall. If your property supports it, you can also make payments for your rent right from the convenience of your device.
Need to enter a service request and can't get into the office? No problem. Simply click on the Service Requests menu option for supported communities where you can log a service request and even track the history of the maintenance updates.
Get a lot of packages delivered to you? If your building uses ActiveBuilding Concierge you can see when deliveries have arrived in our Packages view. Simply click on the menu option to view important information such as the courier delivering the package, when it was received, and even tracking information.
Can't find your property's phone number of office hours? All of that is located under the general info section of the application with easy 'tap-to-dial' functionality.
Payments and Maintenance Issues are only available for supported communities. Please talk to your community management about adding this for your community if you are unable to perform these functions.
Ratings and Reviews
Gets the job done. But it’s buggy and often frustrating to use
The app isn’t good. The website is still far better, but less convenient to use. Viewing images in the app often leaves me unable to close out of it.
The one-line field for posting messages is still just awful. If you type a message with any real length it’s hard to go back and proofread. If I try to tap and hold to go back and fix a word, the magnifying glass that appears to help you see what’s under your finger just shows the splash screen so it’s useless when trying to edit post.
The left side menu is still awful. Too much space between the menu items. They often take multiple taps to activate them. The order doesn’t make much sense either. The community wall option really needs to be towards the top. All the other stuff is ok where it is. But the community wall is where the app opens to, and one of the most common buttons I use but it’s at the bottom of my screen where I never expect it to be since it’s much more common for the most-accessed stuff to be at the top of menus like that.
It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.
Has a mind of its own
Most time I use it to submit a work order and it is very temperamental when allowing a description. If you have to make a change or have a typo forget it. You have to start over from the beginning! And it would. It allow me to edit the area of our availability for the work to be done since we have a dog and our work schedules vary.
It is most helpful when submitting rent payments and commenting in the community. But then again those comments have to be approved and as of late there are rarely any messages whereas in the past there were.
With Family Sharing set up, up to six family members can use this app.