Aware of your needs for a technological world, the Puerto Rico Aqueduct and Sewer Authority (PRASA) created this new App for your mobile phone. With this application, you can make your inquiries at any time of the day, know the detail of your account or service accounts, make payments and report faults. So easy and fast, safely, you will have these services:

- My Account
Ongoing fees
Objected charges
Due date of your bill
Last payment date registered
Amount of last payment registration
Account Status
Service address
Postal address

- Electronic invoice:
You can view, save and print the invoice immediately
Pay your bill with your credit card, checking or savings

- Payment history

- Status of orders:
The system displays the status of all service orders requested in the accounts registered under your name.

- Invoice claim:
If you do not agree with the billed charges, you can claim your bill on or before the due date.

- Payment claim:
Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes.

- Invoice not received
You're not getting your bill in the mail? Connect, select which of your accounts you do not receive so that we can investigate.

- Issue report:
If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it.

- New service

- Cancel service

- Payment plan

- Reading counter

What’s New

Version 2.3.5

User Interface Update.

Ratings and Reviews

3.0 out of 5
27 Ratings
27 Ratings
Russ52 ,

Had this App on My Cell Phone 📱.....

Had this App on My Cell Phone for a few years Now.
To Me it went from Great to Bad & Back again.
At times I Couldn’t use the Mobile site at all because it would just say that it couldn’t connect. So I went to My Laptop & did what ever business I had to take care of.

It’s very very intermittent at times is the best way to describe/Rate this Mobile application, & that should explain the 2 out of 5 Star ⭐️Rating.

Aiemaff ,

Terrible. I have not been able to work with it at all.

I hate this app. One month, I log in a paid only to find that it did not credit my account. Now, it keeps telling me that it can no log to it. What a waste of time.

El_Eric ,

Very handy app

Very good app, very easy to use. Good job.


Puerto Rico Aqueduct and Sewer Authority
93.3 MB

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating
Rated 4+
© Autoridad de Acueductos y Alcantarillados, Estado Libre Asociado de Puerto Rico


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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