AcuraLink 4+

Worst Vehicle App EVER

I just took my Subaru lease back and man do I regret not getting another Subaru. First of their app that does everything this app does is FREE! The fact that we have to pay for this crap is terrible. This app never works properly. The gas is never accurate, not even close! The car will start when it wants too. It’s winter man! This is the point of paying for an automatic starter! Then there are times I open the app early in the am to start it and it just “starts” as per the app (so we think) so I keep looking at the app b/c I find it weird that it clearly says my engine is on. I come out to my car and it’s been off the whole time. So basically this app is useless and I have to run outside in 20 degree weather to start my car. ACURA you are a disappointment!!!! The vehicle it’s self is crappy but this review is about that app! FYI I have a 2022 Acura TLX.

Worst App and Program

Customer service is terrible. I’ve talked to five different Acura Link agents to get help enrolling in the Connect tier with no luck. Today during the 5th attempt (and after getting in my car to start my one hour commute after work), I was passed around twice, had to provide my VIN (shouldn’t AcuraLink automatically have it from my vehicle?), and then I was hung up on after 30 minutes. I hit the blue AcuraLink button again since I had about another 25 minutes before getting home, however I was placed in the queue for the entire time. I never got the opportunity to talk to anyone again. I pulled into my driveway and gave up for the day. I suppose if I was in a wreck and was seriously injured, I probably would have bled out and died by the time my wrecked vehicle indicator was relayed by AcuraLink to emergency personnel. I don’t recommend this app, nor do I recommend getting an Acura, especially if you’re interested in paying for the upmost in safety features that is supposed to be found in these type of apps connected to their vehicles. The service I’ve received is amateur at best. If you want a vehicle with a connected service/safety app, I would recommend a vehicle with On-Star. On-Star is a professional company with outstanding customer service and ease of enrollment. I really wish I would have bought another Cadillac instead of an Acura.

Developer Response ,

We're sorry to hear you're having issues with AcuraLink. For further assistance and troubleshooting, please reach out to our In-Car Technology Support at 1-888-528-7876. Our agents are available Monday-Friday, 6:00am-5:00pm PST.

Thanks,
Acura Client Relations

Core functions good, garage control expensive

I’ve been using this app for the last year. I’ve also use this app with the myQ control for the garage while it does work and it’s nice to have on screen in the car. It is certainly not worth anywhere near the subscription required to open your own garage door 180 hours for a five year subscription is really just a bad way to go. How confident are you that you’ll have this exact same car in five years? If you’re not confident, don’t subscribe, you can also use the myQ app from the garage door manufacturer, for free, and skip the expense with the AcuraLink app or you can use the garage door opener control that came with your garage door again for free, or if your car has the embedded garage opener in the mirror for free. I really fail to see the value in subscribing to the garage door functionality from Acura. Seriously? This should be part of the premium subscription that comes that you can subscribe to from with in the app to do things like remote start, etc. this is where the garage door app should live. It should not be a separate subscription. This is just crazy.

Developer Response ,

We appreciate your feedback with our connected products. We will take your feedback into consideration for future product development.

Thanks,
Acura Client Relations