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To download AD HelpDesk from the Mac App Store, you need a Mac with OS X 10.6.6 or later. Learn More.

AD HelpDesk

By Implbits Software LLC

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AD HelpDesk allows secure password reset and account modification of user accounts stored in Microsoft's Active Directory. This application will work “Out of the box”, requiring absolutely no modifications to your Active Directory infrastructure.

AD Help Desk is 100% secure. All traffic between the domain controller and the OS X desktop is encrypted.

Gartner states that 30% of helpdesk calls are related to password reset management and account lockout. AD Help Desk was specifically designed with these extremely common tasks in mind allowing you to diagnose and fix account problems in only seconds.

With AD Help Desk you can easily:

-Diagnose problems with user accounts (disabled, locked, password expired, etc.)
-Reset user passwords
-Force password reset at next login
-Find locked accounts
-Unlock accounts
-Disable user accounts
-Enable disabled user accounts

In addition AD HelpDesk supports (optionally) single sign on. If your OS X desktop is bound to an Active Directory domain, you can administer your domain using the credentials of the account your are logged in with, or (if you need to use an account with a different set of rights) you can easily use a different user account.

If you ever have to deal with password management or account unlock issues, this product will save you time every time you use it.

What's New in Version 1.2

Fix for "Invalid enctypes" error that could occasionally occur.


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Customer Reviews

I want to love this app, but the developers have abandoned it

I bought this app as an IT pro better than a year and a half ago. There has been one small update in that time that squashed a bug. No feature updates have happened at all.

The fact of the matter is – this app is obviously aimed at IT Professionals and it is just severely lacking on the features that we need. I love it for just standard unlocking of accounts and changing passwords, but beyond that, I’m still having to maintain a Windows VM just so I can bounce into AD to check/change groups, search for machines, etc.

So just know what you are getting into. You are paying $10 to be able to unlock users and reset passwords. I really hope that the developers re-evaluate and add some much-needed features. This tool could be a must buy for entire IT departments with a little refinement.

Sorely Lacking

I own the iPad version of this software and love it. As an Active Directory administrator, when I am away from my desk (with Parallels installed) it is invaluable. I thought for sure the desk top version would be as full featured as the iPad version. In fact - it is so limited as to be worthless. I can only search for users (no computers, no groups, nothing other than users, or subsets of users: Users with Expired Passwords, or Users with Locked Accounts). The iPad version allows editing of AD objects including groups and computers, updating attributes, deleting objects, etc.

The desktop version lets you find users and reset their password.

Short summary - not worth the price. Buy the iPad version, and keep your iPad close.

Great App, but still lacking functionality

I have been waiting for some time now for an update to the OS X version of the app that will allow all of the functions the iOS version currently provide. An update to the OS X app has not been developed for almost a year. C’mon guys, lets get cracking on those missing functions techs so eagerly desire to see on the OS X version of the app.

AD HelpDesk
View in Mac App Store
  • $3.99
  • Category: Business
  • Updated:
  • Version: 1.2
  • Size: 3.1 MB
  • Language: English
  • Seller:

Compatibility: OS X 10.6 or later

Customer Ratings

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