Access your American Fidelity reimbursement account(s), insurance benefits, annuities, and enrollment information with AFmobile®.
Manage your benefits:
File and track claims
View policy to see what’s covered
Access electronic EOBs
Connect to your reimbursement account funds:
File claims and check account balance
See recent Benefits Debit Card transactions and details
Store receipts or other documentation images
Stay close to your account:
Elect text and email notifications
Manage personal information
Enroll in direct deposit
AFmobile is a great tool when preparing for your enrollment. The app allows you to:
Calculate pre-tax savings,
Determine how much to contribute to your FSA, and
Learn about the importance of benefits and which options are available to you.
Your account balance may not reflect recent pending Benefits Debit Card transactions.
There is no charge to use AFmobile. Message and data rates may apply. For support with AFmobile, please email us at https://americanfidelity.com/mobile/forms/app-feedback/.
We’re hard at work on new features and updates to improve AFMobile. Each new version of the app will improve speed, performance or add new features.
Ratings and Reviews
New app version is a mess
The older version of the app, up until the big systems change in the Spring of ‘18, worked fantastically well for quick and easy submission of HSA claims. The new version is 10 steps backward. It is SLOW - I mean, walk away and leave your phone to load the api / database slow, then come back to it later - but that’s not my primary concern. The backend that underpins the app and the web page is buggy. It deleted both of my dependents during the switch over; I added them both back in per customer service, but although both kids appear as dependents under my profile, one (the one who has the most claims, of course) will not appear in the drop-down menu to submit a claim. Customer service has deleted her and readded her and still no luck. They have no idea why it doesn’t work correctly. Not feeling the new direction AT ALL.
I’ve used this app for years, and it was all fairly smooth sailing until this latest update. As in other reviews, I agree that it is slow. Crazy slow. And confusing. Why are there two places to submit a claim? What’s the difference between submitting a claim and submitting a reimbursement when you end up at the same page? My kids were also dropped from the claimant list, but since that’s not a *required field, I assume it’s not important,... but you’d think it is. And since many charges with the debit card require further verification, I need to rely on the app to submit documentation. My guess is that American Fidelity chose another app developer for whatever reason and broke something that didn’t need fixing.
I have no issues with filing claims with my Dependent Care. However, even though I only use my FSA card at approved pharmacy’s or doctors offices, I still get froze from using my card unless I provide receipts. It’s really frustrating considering it won’t approve a transaction that is not for authorized purchases anyways. Therefore, AF knows I’m only swiping on approved transactions. Frustrating to say the least. Why bother with a card then? The app itself works great. You can get really familiar with it uploading all your receipts which is a never ending process. I won’t be doing the FSA next year because the tax savings isn’t worth my time.
- American Fidelity Assurance Company
- 76.9 MB
- Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2016 American Fidelity
With Family Sharing set up, up to six family members can use this app.
Get things done within this app using just your voice.