Airbnb 4+

we went on a family vacation, rented this place because it looked nice in the photos, but when we got there we found that this place, which charges around $200 for cleaning, doesn't clean at all. dust is everywhere, on the paintings on the table, the floors are very dirty, the kitchen and everything in the kitchen is very sticky due to a layer of grease, a broken curtain on the window near the kitchen, the hair of the previous tenants in the beds, but this is not the worst thing, we found mold In bathroom. I can list problems forever. in general, the vacation was ruined due to the fact that we could not stay there, when we asked for a refund for the second and last day of stay, they refused to refund saying that we would fix everything, but who needs it so that strangers during your family trip people will clean up for hours and interfere with your family vacation. in general, $ 1200 was spent, of which I received back $ 34 lol this is not only Host's fault, but also airbnb. because they said that they will solve this issue, but also they are very unprofessional in their work. if you decide to relax and not have headaches don't go here. i lost 1200$ + we rented a hotel due to poor service so as not to stay on the street for 700$ and two days of stay cost us 2000$ because neither airbnb nor the host know what service is, they just think how to rip off your money

I’ve been using Airbnb for years, this is my first time to get my booking cancelled by the host at the last minute and I had to book another one with extra costs (a lot more). On the title and photos it never mentioned anything so that we thought it’s the whole apartment with 2 bedrooms for us 4 people, after we booked it and host called to confirm two days later, then she told us it’s only a one bedroom booking sharing with other visitors two bedrooms, we paid as much as it costs for a whole three bedrooms apartment for just one bedroom and sharing with other…. We cancelled the booking and we had to paid 70% of the total as penalty. We contacted Airbnb customer service reaching to a supervisor to see if they can help, they told us it was our faults to not paying attention to read all details before booking … and they promised to call us back in 48 hours but nothing happened after three weeks, we called and still getting blaming on not paying attentions on reading details again. At the end, nothing to report to Airbnb customer service and we paid almost double for what we supposed to pay, I would rather book a hotel from now on instead of using Airbnb cause they (the host)can cancelled your booking at any time any date for no reason without any penalties and Airbnb customer service can only blaming on clients for not paying attention before booking.