iPhone Screenshots

Description

Aladdin Connect is a smartphone-enabled garage door controller activated from anywhere via the home's Wi-Fi connection. This connection eases the worry of "did I close my garage door", as it controls and monitors the status (opened or closed) of your garage door from anywhere. Aladdin Connect is installed easily and can be programmed for customization in minutes via a free, downloaded application.

* Aladdin connect controls and monitors your garage door opener with compatible smartphones, serving as an on-line, remote connection to your opener
* Connection provides extra peace of mind via the monitor which indicates if the door is opened or closed
* Smartphone-enabled garage door controller includes a door control module plus a door position sensor (operates 1 door)
* Aladdin connect controls up to 3 garage doors with additional sensors sold separately
* Works with most garage door openers manufactured since 1993
* For simple installation, download the free application and follow the instructions

Requires purchase and installation of a Door Control Monitor system.
Please see the "What's New" section for the Video Tutorial and Support web links.

What's New

Version 3.1

Bug fix for notifications

Ratings and Reviews

2.4 out of 5
169 Ratings
169 Ratings
Cogzie

Aladdin Connect

I am on my third Aladdin connect opener and although I will admit that the customer service is congenial, there is a functional defect associated with those devices. I have followed the instructions carefully and the devices work for a few weeks and soon thereafter, they have all done the same thing. Disconnection and just would not reconnect.
Not even the technical support folks could get it to function. I am tech savvy and feel for those of you out there who are not. This is problematic. I am just sorry that Genie’s current motherboards fo not allow you to use other competitors remote openers anymore. I used a Chamberlain MYQ opener with my Genie opener for years and never had any issues. I worries started when I had to replace my burnt board with the most current version, forcing me to use the Aladdin connect.
Genie’s customer service is reputable. I’ll give them a five rating but this product has issues. None of my other wireless devices have issues. And there are several.
Too sad!!
Love my Genie Opener - it’s so quiet but may have to consider moving on from a six year customer.

Developer Response

Hi Cogzie, Please try to reset your modem and Wi-Fi router, and see if this resolves the connection issue. If it does not, the Aladdin Connect only works on 2.4 GHz, it could be possible that other devices are connecting to 5 GHz if you have a dual band router. If this is not something that we have worked with you previously on, please read this article here: https://store.geniecompany.com/blogs/genie-blog/compatibility-and-aladdin-connect-technology and If you would like more assistance, please call us at 1-866-599-4995 or emaill us at GDO@geniecompany.com and we can assist you with this.
Thank you!

Eijh

Notification fatigue (New bug October 2018)

October 2018 - I have v3.1 and it didn’t notify any of the registered users/devices when the door was opened/closed via remote or wall panel. Once I used the app to open the door the alerts starting showing again. Seems like they still have notification bug to work out.

This app doesn’t have a way to customize alerts. Every door open/close generates a new notification which results in notification fatigue. I stop caring, get annoyed, disable it entirely. Please make notification / alerts customizable. I don’t need to see 10 notifications a day about my garage when it’s opened or closed. Make it customizable so it only notifies during certain time frames, if it stay open too long, etc.

Alao, rules doesn’t work at all. Have a rule to notify me if door is left open for 5minutes. The door was open for 9minutes but no notification. This app is seriously amateur hour material....

Developer Response

Hi Eijh,
In the future there will be an update for notification flexibility. If you were having connection issues (ex. WiFi down) this could have caused a delay in your rules and notifications. If you are still experiencing any types of issues, please reach out to us at 1-866-599-4995.

cc2smith

Better than I thought at first

Updated review: called Genie and they walked me through the connection process. Problem was my fault-I didn’t have the wires connected to the right terminals on the motor. CS was very helpful and polite. Install documentation could be better.

I understand a product being a little difficult to set up. I do not understand a product that does not work. All of the lights are the right color on the unit. I have deleted the app and reinstalled. I have manually opened and closed the door, even got the reset message on the app but the next time I try to open the door with the app I still get the message that says, “opening” “timeout opening” and then “unavailable, operate manually”.
You should trust the reviews that tell you not to buy the Genie Aladdin. It is completely and totally non-functional.

Developer Response

Hi CC2smith,
Thank you for the update, we are glad to hear that you are up and running. Please let us know if we can be of any more assistance. Thank you!

Information

Seller
Overhead Door Corporation
Size
33.8 MB
Category
Lifestyle
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English
Age Rating
Rated 4+
Copyright
© 2017 Genie Company. All rights reserved.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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