Alert for Embrace watch 12+

It works incredibly well in rest mode, sometimes I will be drying my hands too fast and it will go off. Very fun.

My biggest complaint is that sometimes I dont get the prompt to cancel the alert, so I get an immediate phone call from my parents because I cannot stop it. It's incredibly inconvient to me and terrifying for my parents. I don't know if it is just me or the app, but I need it to not do that.

Hello, thank you for sharing your feedback. When Embrace detects a possible seizure, it will vibrate and show a spinning red light. Then, the Alert App starts a 15-second countdown, in case the user needs to cancel the alert. To investigate why you did not receive the 15-second countdown, can you please kindly write to us at support@empatica.com? We will be happy to help. Thank you!

I’ve had my Embrace for about a year and a half and I have very mixed feelings about the watch and the app combined. Don’t get me wrong I understand the whole safety aspect and appreciate what it’s trying to do but as the actual user/wearer it feels more like a nuisance than actually being helpful. The range on the Bluetooth is not great and I can’t stand being reminded every thirty seconds that it’s disconnected. The watch is so sensitive to tremors that I can’t do hardly anything with my right hand without fear of it going off and triggering a false alarm, whether it’s clapping, washing dishes, shaking out a bag, exercising, playing video games, or even shaving my face. Driving is the most annoying of them all when I have to take one hand off the wheel to avoid it going off on bumpy sections of road. And then if I don’t have time to cancel the alert or if I miss it I have people calling me and texting me like crazy to make sure I’m ok. The battery life is ok but not fantastic, and the fact that it has a strange charger means if you lose the one you have you’re kind of screwed. Finally if you don’t have any cell service or internet connection it’s kind of useless and just buzzed a lot which is a pain. Overall I think it’s a flawed product but one that could be good if changes are made to monitoring, battery life, and potential seizure detection.

Hi,
Thanks a lot for your feedback. We are sorry about the issues you have experienced, and we are constantly working on improving the Embrace for users. Kindly write to our support team via support@empatica.com for some useful tips to have a better experience with Embrace.
Thank you.

The only reason why I wouldn’t put it at a one star is because it does it’s job very well. But there’s a lot of things that I hate about it let me look at my list and show you what I mean

1. The touch button on the watch doesn’t work

2. When I need to go on the app itself and stop the alert from sending, it doesn’t work and by the time it sends out I need to send SMS in which I get endless rushes to see me

3. I can’t bike which I love doing btw, I can’t do it when I’m riding. I strap it on my helmet so I wouldn’t need to stop every five minutes just to turn it off which is dangerous

4. I can’t clap, do yard work, can’t dance, or use my controller without it going off, I can’t even use it in jobs cause it won’t shut off

5. One major thing I’d like to add INSTALL A FLAT BUTTON!!! I don’t care if it’s flat or not, just install one that way the touch cancel thing that doesn’t works problem. Make it on the heart logo, just make it a flat button

6. I get that it’s supposed to send an alert when there’s vibration but it is WAY TOO SENSITIVE

I’ve had this thing for a year now and it’s turned from annoyance to unbridled rage due to it being a nucence.

Please when you make an upgraded version, please for the love of God, add a button that we can press

I get that this is an alpha and it’s got some bugs but please take this as valued criticism.

Hello, thanks for sharing your feedback with us. We will make sure to pass all of your comments on internally so that they can be taken into account for future improvements to our products and services.
In the meantime, if you haven't already, can you please contact us at support@empatica.com with a short summary of the issues you've encountered? This way we can promptly assist you in fixing them. Thank you!