Alliance Bank 4+

I have never had a bank that is so friendly and remembers their customers like Alliance does. I don’t have a ton of money but they treat me the same as everyone else I’ve seen in there. I was extremely nervous to get a new bank account because of past problems at BOA. They have been nothing short of AMAZING in the past year I’ve banked there.

This app is helpful and pretty user-friendly... if you can remember your password. While I appreciate Alliance working to protect my account and prevent ID theft, doing so requires frequent password changes. I already have too many passwords to keep up with them all. This one won't let you recycle any and continues to require longer passwords with more stipulations each time. By the time I finally get it to accept whatever craziness I came up with after multiple attempts, half the time I can't remember which variation it accepted. When I try to reenter it for later use, I have gotten locked out due to too many attempts. Since it takes so long to get it to take, its not been saved into my e-device. When that happens, you have to hope its during business hours so you can call and get someone to reset, if you can remember the information they have on file from the day you set up your account. Then the process begins again.

Graphic user interface (GUI) is not well thought out. It takes a lot of additional clicks to get popular tasks done. No password self respect feature/option. They will sell try to sell that NOT having a password self-reset is a very edit, but get locked out when the bank is closed and it is hardly benefit. No recurring P2P anymore--very inconvenient. No calculator tool on any page. The screens don’t seem to be optimized for the device. Honestly, it looks like it is a mobile interface on a mobile phone, and on a tablet, and on a desktop. Why wouldn’t Internet banking be optimized depending on which device one is using? Bill pay interface is VERY unfriendly. I constantly have to click and additional click to get to the vendor’s bill pay site to do what I need to do—again additional clicks-as opposed to a well thought out design where one can accomplish tasks with minimal clicks. The whole thing needs more design thought. Old and out dated. Never been any real meaningful improvements since it’s launch. Stale.