Prime Now, Amazon’s fastest delivery service yet, offers tens of thousands of everyday essentials delivered right to a customer’s door, seven days a week. Shop from the best of Amazon, select Whole Foods Market stores, or a favorite local store and have your order delivered in ultra-fast speeds. Shop for all your daily essential needs, including produce, beverages, snacks, meat, alcohol (in select cities), organics, personal care, household cleaning, baby products, pet products, office supplies, electronics and more. To place an order, Prime members can simply download the Prime Now app to shop, and use Amazon’s secure payment settings to check out. Orders will be delivered right to your door within free two-hour delivery windows or one-hour delivery for a fee.
Using your Prime Now App, in select cities, you can shop from favorite local stores including Fresh Thyme, Bristol Farms, Plum Markets, Westside Market, Gourmet Garage, Surdyk's Liquor & Cheese Shop, Union Square Wine & Spirits, All the Best, Sally Beauty, Bartell Drugs, and more.
The Prime Now App also lets you order the food you love from top-rated restaurants. Get delivery from popular local restaurants as well as familiar favorites, including P. F. Chang's, Red Robin, Applebee's, Buca di Beppo, and Red Lobster. Amazon Restaurants is available in select cities across the U.S.
Prime Now delivers thousands of items in over 30 U.S. cities, including Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Houston, Indianapolis, Las Vegas, Los Angeles, New York City, Miami, Milwaukee, Minneapolis, Nashville, Orlando, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, Seattle, Tampa, Virginia Beach, and D.C. Simply download the Prime Now App and enter your zip code to see if we deliver to your neighborhood.
We fixed a bug with the order tracking map zoom for active orders. We also fixed a few other issues to improve the shopping experience.
Ratings and Reviews
The app generally works ok but can get stuck in a loop and crashing when leaving feedback. The execution/outcome is poor, however. The first couple orders were perfect, but my last 3-4 have either been missing items or completely unsuitable replacements have been used. For example, sending K-cups instead of instant coffee or sorbet instead of frozen fruit. The delivery people people also had some weird penchant for leaving the delivery immediately in front of my door, making it impossible to open my door without damaging the bag or goods. It’s not ready for prime time.
The customer service team is quick to address refunds, but they miss the mark in being a time saving service. It’s not convenient to micromanage a delivery person or then end up with items that aren’t close to expectations. I get the impression that whoever is assembling the orders is doing a mad dash through the store without asking for help finding items. Ex- K-cups for instant coffee... went to the Whole Foods myself and there it was.
Deleting this app because the final product is a disappointment.
The first few months were great. As someone with a birth defect of the spine that has cause numerous mobility issues it started as a godsend. The past two months there has been a steady decline in professionalism of the drivers and warehousing staff. Ive reported the numerous issues to customer service. They were only willing to give me a $5 promotion for missing $38 worth of merchandise of which I couldnt even use because despite my account having the receipt amount they always preauthorize $10 extra initially causing a bounce every time. Its absolutely devastating that between physical disability disallowing me from being able to shop normally then to have something that made me feel human again to be this much of a let down when im attempting to feed my two small children as well i just can no longer forgive the inadequacies. Deleting the app ill just use my prime for gift purchases and tv. Going with instacart or shipt for groceries cuz prime now is beyond a disappointment at this point.
Significant deterioration in service
Prime now used to be great, with two hours’ notice you could get a free two hour delivery window and the food was always what was requested. It’s really fallen off and feels like an abuse of market power to get a lesser service for the same cost. You now need four hours’ notice to get a free two hour delivery window, which is consistently at the back end or late, the shopper will substitute your food for a more expensive product after waiting only a couple of minutes to confirm, and recently the delivery person straight up didn’t deliver my food but scanned it as delivered nonetheless. The most insulting this about that was they could refund but not process reordering on my behalf (not a big deal but was a pain) and they didn’t refund the tip for the delivery that didn’t make it to me, I had to call up and request it be cancelled out.
If the service keep deteriorating at this rate I will soon stop using it
- AMZN Mobile LLC
- 71.9 MB
- Food & Drink
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, German, Italian, Japanese, Spanish
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2014 AMZN Mobile LLC
With Family Sharing set up, up to six family members can use this app.