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Discover the convenience of traveling with Amtrak. With the Amtrak app you can you can get simple and intuitive access to all the travel information you need, whenever you need it.
• Show your eTicket while onboard, including multi-ride and monthly passes.
• Book one-way and roundtrip tickets
• Check train status
• Search for station information
• Save trip information to your phone calendar
• Load your eTicket into Passbook™
• And so much more
All this, without the hassle of your laptop, making calls or printing your ticket.
For help or feedback on the Amtrak app, go to amtrak.com/contact-us.
What's New in Version 2.1.1
We have replaced the calendar with a new version to address compatibility issues.
Onboarding Process Needs a Rethink
As a user, I want to purchase tickets, have them saved to my phone, and bring them up as quickly as possible when the conductor asks for them. The goal is speed. How quickly can I do this?
The main issue with this app are the broken task flows between signing up for an account, signing up for rewards, and continuing as a guest.
My suggestion is to remove 'continue as a guest' altogether. Direct the user instead to sign up with the least amount of information (name, email, password), and ask if they would like to sign up and link a rewards account using the same information. Give them the option to remain signed in at all times, and give them a profile page on the app where they can add and edit information. That way, when they want to purchase tickets as a fist time user, their tickets are linked to an account, they have a rewards account, and their tickets are saved to their phone so they don't have to remember a reservation number (they will NEVER remember a reservation number).
Start here with your improvement and you'll alleviate some pain points.
This app has incredible room for growth
I just travelled Winona to Chicago and back again. Things I expected to be able to do:
1) quickly show q-scan for conductor -- thankfully I printed hard copy.
A) the q scan was tedious to pop open when I was doing something else on my phone. Had the app open and at that page, but seems to have timed out. Ended up handing paper to conductor.
B) on trip down, station master (conductor on ground?) was able to scan phone app to his phone.. But screen glare was problematic. I offered to grab my paper copy. I have iPhone 6plus.
2) expected to track train location and eta for upcoming stops and features (ie: walking / smoking break and estimated time) I don't smoke, but nice to change scenery
3) staff were impressively upbeat, friendly, helpful and had a "can do or we will find a solution" attitude! Well done! Really seem to enjoy their work.
4) bathrooms were clean and functioning. Thank you.
5) once I'm logged into the app on my phone, I did not like having to locate (usually by referencing my printed e ticket ) the trip number. Would like email /pwd login at most.
Getting train status is clumsy
Yesterday I was in San Luis Obispo, CA and heard the Amtrak passenger train whistle. I was curious which train it was, and if it was on schedule. Using the iPhone app, doing this was difficult. In order to get status, I had to search the timetable for the local station, pretend to schedule a trip somewhere, and then enter each train number to get its status. This was ridiculous. How about a simple way, e.g. you enter the station name and ask "What train is nearby?" The information is already in your timetables, and the app can easily read the current time from the phone. (It could even use GPS to determine where I am when I ask...)
We already have apps you can ask “What plane is flying overhead?” Answering the equivalent question for trains should be trivial!
- Category: Travel
- Updated: Feb 12, 2015
- Version: 2.1.1
- Size: 13.1 MB
- Language: English
- Seller: National Railroad Passenger Corporation
- © 2015 National Railroad Passenger Corporation
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.