Anthem Anywhere. We’re here to help you make healthy happen — wherever you go. We completely redesigned the look and feel. It's cleaner, simpler, and more intuitive.
• Log in easily and securely with Touch ID.
• Always have your member ID card with you.
• Estimate costs so you can plan ahead.
• Find a doctor or urgent care and get directions. View ratings and reviews.
• Check copays, deductibles and more.
• Keep an eye on claims (not all plans).
• Securely send and receive messages about your plan.
Many non-Medicare members can now use the app to pay their premium in person at a local CVS, Family Dollar, Dollar General, Fred’s or Speedway store. Check out bill pay on the app for more details!
Ratings and Reviews
Touch ID issue
First of all, I really like this mobile App. Simple, super fast find what I need. It’s like as soon as I login I can instantly find my ID card via the “View ID Card” quick link. And same way to quickly find my payment info or make payment,etc. I would give 5 star but with the issue below I found, which to me is an important feature needed.
I wanted to use touch ID to log in. So I went to MENU/Profile/Login and Security to enable the Touch ID feature. To test that, I logged out of the App first, right away I got prompted with either using Touch ID to log back in or clicking Cancel to cancel the Touch ID feature and use regular login by manually entering password. If I choose the Touch ID and I got no problem log back in which is good. However if I’m done and want to completely log off, the only choice is to click Cancel, which seems to be designed to cancel the Touch ID feature. The problem with that is if I want to login again, I’ll have to use the regular log, i.e. manually enter my password. But I want to be able to log in with Touch ID whenever I launch the mobile App.
Developer Response ,
Need support? We’re here to help! Call our technical support team at (866) 755-2680 Monday-Friday between 8am and 8pm EST.
By far the biggest annoyance is the chat feature. There’s a box to type in, but every time an alert or response from a rep gets entered, the keyboard disappears. So if you were typing your question and the chat said “you are next in line”, it interrupts you, takes away your keyboard and makes you tap into the box to pull it back up again (which isn’t as easy as it should be either).
As far as the chat reps go, routinely, they ask me for information I already provided. The chat says Bob joined the chat. I enter my question. Bon then asks what i need help with today. I ask him if he can see what I typed a few seconds ago. I enter my full name. He finds the info from before and then asks for full name and callback number. Do you see the full name I just provided? I mean, c’mon.
Another issue with the chat app is that the orange partial circle “menu” icon is constantly covering up the send button. I have to take the extra step of hitting “done” on my keyboard to get it out of the way.
Then, there’s the fact that I can’t see actual EOBs via the app. I have to use mobile web for that.
I tried to change or remove my PCP on mobile web, and it tried to take me to the app, but then what? I went back to mobile web and it kept giving me an error after that.
The only thing this app is useful for is viewing ID card (but it would be better if I had a way to copy the info for filling out digital forms) and for checking HRA balance and Out of pocket balance.
So I am a new Anthem card holder and literally just finished the registration process before writing this. I completed it on my iPhone in the safari web browser but it asked me to check out the app, which I usually prefer anyways. When I got to the App Store to download it I was worried it wouldn’t be worth it bc of all the 1 star reviews complaining about not being able to view the electronic copy of the ID card. So after deciding to check out the app for myself to see, I found out that there is absolutely no issue with the app and I pulled up the ID card in seconds. By simply selecting “Menu” -> “My Coverage” -> “ID Card” an image of the ID card will pop up with a front and back. I hope this helps bc I know how stressful it is to not have a copy of the card!
With Family Sharing set up, up to six family members can use this app.