Description

The Apple Store app provides a more personal way to shop for the latest Apple products and accessories. Get recommendations based on the Apple products you already own. Find out which accessories are compatible with your devices. Easily upgrade to a new iPhone from your current one. Keep track of your orders wherever you go. And sign up for hands-on sessions in store. You can even use Apple Pay to check out from your iPhone when you visit a participating Apple Store.

Note that the Apple Store app and certain features are available only in select countries.

How your data is used
To confirm compatibility and recommend products, the app will access both the services and the name, model, and part number of devices linked to your Apple ID. To turn off this feature, go to Account > Settings > My Devices and Services.

What's New

Version 5.1.1

iPhone Upgrade Program members can now use Siri Shortcuts for an even faster way to complete their iPhone XR pre-order on 10.19. Look for the ‘Add to Siri’ button while getting pre-approved, and record your own voice command, like “pre-order my iPhone.” Say your phrase when pre-order begins, and let Siri pull up your pre-approval in the Apple Store app so you can quickly complete your order.

Ratings and Reviews

3.6 out of 5
11.3K Ratings
11.3K Ratings

Bad iPhone X Pre-order Experience

Ab423

I got in to the website before the app let me in to pre-order my iPhone X. The website told me I had to finish the process in the app because I did the pre-approval for the iPhone Upgrade Program through the app. Once the app finally let me in, I was up against 2-3 week delays. It’s a pretty bad experience to have the Apple website tell you to finish a process on this app and for the app to not let you do that in time. Been a loyal Apple customer since I was young. Had the first iPhone and most that have been released since. It’s frustrating to be so loyal and do everything Apple asks and then be treated like this. Leaves me wondering what more I have to do to get what I want?

UPDATE: I’m bumping up my review to 4 stars since Apple was able to deliver my phone just 3 days after launch day despite the initial 2-3 week expected delay. I still contend that the pre-order experience was a bad one, but I suppose Apple successfully underpromised and over delivered in my case.

Terrible customer service

Joe t 773

So my poor 7 year old son that lives 800 miles away from me broke his iPod Touch. Considering this is the only way we get to see each other is on FaceTime. So I went online today on the app and bought him a new one. I picked my closest location for pickup, which is less than a mile from me and paid for it. Figuring I could get it, reinstall all of his apps and get it to fedex by 7. Went to the store to pick it up and the app chose the one downtown? Oh well not a big thing, nope, huge thing. Even though all of these stores are owned by Apple they can’t simply transfer a purchase to another store. All they can do is refund your money, within 3-5 days, and sell you another one. Talked to customer service, and she said this happens all the time, and it’s not right but there’s nothing she can do. She was extremely polite and apologetic but I asked to speak to a supervisor just to vent, when I got him he was combative, it was my fault that the app picked the wrong store. All I wanted was validation that it’s a stupid policy, and I got none of that. It almost makes me want to switch to Samsung after being an Apple user since the first phone.

Please (to apple App Store makers)

Fo,fo

I don’t even know if this is the right place to do this, but on the App Store used to be able to go in the cloud in the apps you have already downloaded. And now you can’t do anymore I’m just wondering if someone could bring that feature back because my family and I and most people know really miss that features or you if you could please add that bag isn’t even the right app to do this on. But it was on the App Store or you could see apps you like have it already downloaded or‘s have some time downloaded and I would like that feature bad because if you didn’t know the name of an app he used to have and want to re-download it you could just go in the cloud and look for it. Please make this come back I don’t even know if this is there an app to do this on because it’s on the App Store that this feature used to be on.

Information

Seller
Apple Inc.
Size
86.8 MB
Category
Shopping
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© 2018 Apple Inc.
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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