Screenshots

Description

Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.

Note that certain features are available only in select countries.

What's New

Version 2.1

Performance improvements and bug fixes

Customer Reviews

3.6 out of 5

764 Ratings

764 Ratings

Fixed

Derrick Frantal

I had a problem with my iPod touch 5 gen where it locked me out and asked me a password for the apple account which i couldnt get. Esteban was able to schedule someone to call me at a certain time with someone who could help me with my certain situation. I was desperate and said i was willing to give my ipod serial number or whatever just to be able to use my ipod at the cost of lossing all my stuff, like apps pictures and everything. But the guy on the other end of the phone said it was a last resort. Pretty cool that he couldve gone the easy route and just unlock my ipod, but instead helped me recover everything. Also i sent pictures of the problem to Esteban and he transferred them to the guy that would later help me making the process faster and easier. I was ready to abandon my third ipod (lost my first one and second stopped working cuz of recharge not working) but i got help. Very very very happy. 😄 Thanks guys

Is this a scam?

KayshawnCartel

I tried getting help using this app. I seriously it's a great app but at times I'm not sure if it some that works for Apple, some random person I'm communicating with that's trying to help or at times some hackers. I had talked to an advisor and the literally was not making sense. If I could just get consistent communication from Apple that would be great. If an advisor that to remote in my computer why does some agents can access my computer with my ID attached to it and then others have my access this site then installs a program on my computer that is not an identified install. This does not make sense but when the app works correctly I can give it 3 Stars. Fix the issue with not being able to review chat history. Whenever I try to read my chat history it's not there.

Wrong Phone Number on Account

GreenIydMonsta

I’ve been trying to figure out how my Home phone number got attached to my account in the Apple Support App. It’s not attached to my Apple ID or personal contact information in any way and there is no way to change the number on the account details page. Double checked my Apple IF account page and my iCloud information and the number is not listed.

Really would like the option to edit this as I have contacted support a few times and forgot to change the number and wondered why I hadn’t received a phone call, only to figure out the wrong number was being dialed. Other than that the app is great.

Information

Seller
Apple Inc.
Size
44.2 MB
Category
Utilities
Compatibility
Requires iOS 11.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, and iPod touch.
Languages
English, Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating
Rated 4+
Copyright
© 2018 Apple Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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