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Ratings and Reviews
Making it VERY difficult to make Genius Bar appointments
With Apple’s ridiculously overpriced products, customers have justifiably come to expect top tier customer service. It used to be somewhat easy to book a Genius Bar appointment, but for the past few years Apple has continued to change and make it more difficult to book an appointment. Having spoken to Apple employees off of the record, it’s clear that Apple is consciously making this effort. If a customer needs assistance with their device and wants hands on help rather than calling or reading instructions, the customer often times has to click on a false issue just to make an appointment. I’ve moved many family, friends, and colleagues over to Apple over the years because of the once outstanding service, especially those who are elderly or not tech savvy. I no longer encourage anyone to move to the Apple eco system without WARNING them about Apple’s avoidance or difficulty in getting help unless they are very savvy. Shame on you Apple for continuing to increase the price of products and services but cutting back on face to face customer service. No matter how great tech may be, it will never replace human interface.
I had a problem with my iPod touch 5 gen where it locked me out and asked me a password for the apple account which i couldnt get. Esteban was able to schedule someone to call me at a certain time with someone who could help me with my certain situation. I was desperate and said i was willing to give my ipod serial number or whatever just to be able to use my ipod at the cost of lossing all my stuff, like apps pictures and everything. But the guy on the other end of the phone said it was a last resort. Pretty cool that he couldve gone the easy route and just unlock my ipod, but instead helped me recover everything. Also i sent pictures of the problem to Esteban and he transferred them to the guy that would later help me making the process faster and easier. I was ready to abandon my third ipod (lost my first one and second stopped working cuz of recharge not working) but i got help. Very very very happy. 😄 Thanks guys
I’ve been ensconced within the Apple ecosystem since 2009. One of the main reasons I used and recommended Apple was their top notch customer service. It was NEVER difficult for me to connect to a live person for assistance.
Now, 2018, I have found myself installing an app to deal with grievances to no avail. The automated phone service continuously gives the runaround and the app only wants to connect me to the less than helpful phone service. One would think that paying premium prices for products and services, Apple would have the ability to provide a superior customer service experience, as they once did.
That Galaxy Note device is looking better and better with every failed attempted at customer service from the once top notch Apple experience. Maybe getting back to releasing premium products without a care for an annual deadlines would do Apple Inc a world of good to allow focus on customer satisfaction.
Goodbye Apple. You have lost a loyal customer (and my family) due to lack of respectable vision. Starting with your decline of fundamentally sound customer service. That decline creating a vortex of frustration regarding products and service. Thus snowballing into my lack of faith and justification in paying a premium price for a product that I can no longer obtain adequate support for. I would rather pay an affordable price (Samsung) for a product I can expect the customer service support to be as dismal as Apple support has become.
- Apple Inc.
- 46 MB
- Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2018 Apple Inc.
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