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WASTE OF TIME!!!
Don't even bother with this app!!! I used this app for the first time and started chatting with one person at apple. One of the things he told me to try to resolve my issue included shutting down my phone so of course that ended my chat with that person. I requested a chat again and began chatting with a different person from apple. In the middle of our chat there was an issue on their end and the chat was abruptly ended. Then a different third person began a new chat with me. That person said they looked at the previous chat notes and began giving me steps to take to fix my issue. When she told me to back up my phone and then hit a command that would "erase all phone content" I told her I wasn't comfortable with that and asked why this was necessary. It was then that she realized that she'd looked at an old set of notes on my phone and was helping me with the WRONG PROBLEM!!! I signed off from the chat at that point. This whole mess wasted an hour of my life and my issue is still not resolved. NEVER USE THIS APP!!!
This application review is based on limited use but what I found in that short time is a comprehensive resource that provides articles for almost every troubleshooting or support issue. The app's design is like that of the company's products which is elegant and simple to use. When you need human help the app also works well as a conduit to connect you with chat, e-mail or phone support during active hours. If the issue is more serious than you thought or you know that in store assistance will be necessary you can set up repair at a Apple Store or authorized service provider. This is a application that me and I am sure many others have wished Apple would make and after sending in feedback on creating one it is here.
Quick, easy access to Apple support!!
Best idea ever!! Excellent customer service!! I received an iPad as a gift and I used this app to purchase the extra "Apple Care +" coverage. This app immediately placed me in a chat session with a rep, who quickly had Apple support call me. I was on hold for maybe 2-3 minutes, then the helpful phone rep ran a diagnostic on my iPad, and he issued the Apple Care+ coverage after I made the payment. The entire transaction took maybe 8-10 minutes, at the most. The phone rep asked me how long I'd waited on hold, and he was shocked when I said only 2-3 minutes, because everyone who was calling the 1-800# (NOT using this app) was waiting on hold FOREVER. This app rocks !!!!!!
- Category: Utilities
- Released: Dec 14, 2016
- Version: 1.0.2
- Size: 97.1 MB
- Languages: English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Seller: Apple Inc.
- © 2017 Apple Inc.
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.