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Performance improvements and bug fixes
Ratings and Reviews
Honestly, to my experience, the Apple Support app has some issues, but overall, everything is great. Problems I have experienced are not very helpful assistants. For example, such problems I have gotten was from assistants trying to help me resolve my problem, but end up not resolving it, but taking the other solution, which took time. The problem I had was updating to the software iOS 11.3.1, and it created overheating problems with my iPhone, causing it to be very difficult to use by the overpowering heat. I do appreciate the help from Apple employees, but some problems that customers have, could not be solved by the employees, so I encourage them to try to help the customers when they have a conflict. Overall, I thank you for your employees and the hard work they put in to help customers.
Is this a scam?
I tried getting help using this app. I seriously it's a great app but at times I'm not sure if it some that works for Apple, some random person I'm communicating with that's trying to help or at times some hackers. I had talked to an advisor and the literally was not making sense. If I could just get consistent communication from Apple that would be great. If an advisor that to remote in my computer why does some agents can access my computer with my ID attached to it and then others have my access this site then installs a program on my computer that is not an identified install. This does not make sense but when the app works correctly I can give it 3 Stars. Fix the issue with not being able to review chat history. Whenever I try to read my chat history it's not there.
Apple’s attempt to prevent appointment at the Genius Bar
Some of buy (often overly expensive) Apple products not only because of the quality, but because of the availability of service. However, a couple of years ago Apple began making it more difficult for customers to make appointments for local Genius Bars at Apple Stores by essentially hiding and not disclosing how to make an appointment. Instead, Apple does everything possible to have users search for answers online, call Apple Support, or even worse, use a chat room. This might work for some issues, but they never work for hardware issues. Shame on you Apple for continuing to raise prices on devices such as iPhones, while continuing to under deliver on promises and now cutting on service. As a +25 year Apple fanboy, I am at the point of looking to other makers as Apple is simply more expensive but neither better nor has better service.
- Apple Inc.
- 46 MB
- Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2018 Apple Inc.
With Family Sharing set up, up to six family members can use this app.