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Note that certain features are available only in select countries or regions.
• Improved experience for scheduling reservations at the Genius Bar and Authorized Service Providers
• You can now chat with an expert using Messages for some topics (US only)
• Performance improvements and bug fixes
Ratings and Reviews
Apple Pay is a hit or miss joke more of a miss
Everything Apple lately has been crappy including Apple Pay. Even at places where the symbol is sitting there on the register or on the debit machine are use my Apple Pay and it always says declined I have called Apple support numerous times and they said they’ll fix it I’ve tried numerous places… Apple cash is garbage google actually works use Google pay if I can give a -0 just due to all the time I have lost trying to buy gas or other things with Apple Pay with the stupid Apple logo all over the store and then to get to the register and not be able to purchase anything and get in barest in front of other people makes Apple Pay cash garbage. Just like this phone Apple is about the worst company out there all proprietary and all they care about is money. What they don’t care about me getting my money I am done using Apple Pay it’s more pain than it’s worth I’m using Google Pay from now on at least that works everywhere.
Honestly, to my experience, the Apple Support app has some issues, but overall, everything is great. Problems I have experienced are not very helpful assistants. For example, such problems I have gotten was from assistants trying to help me resolve my problem, but end up not resolving it, but taking the other solution, which took time. The problem I had was updating to the software iOS 11.3.1, and it created overheating problems with my iPhone, causing it to be very difficult to use by the overpowering heat. I do appreciate the help from Apple employees, but some problems that customers have, could not be solved by the employees, so I encourage them to try to help the customers when they have a conflict. Overall, I thank you for your employees and the hard work they put in to help customers.
Real People Really Helped
I’m new to Apple Wallet. Needed to transfer from Apple Pay back to my bank in able to get fuel somewhere that doesn’t use Pay. I’m a single dad, 6 year old little girl waiting for me to get her from school. I didn’t know transfer to bank would take 1-3 business days. I had no money to get fuel to get to her. I contacted support in a near panic. They couldn’t stop the transfer. After 30 grueling minutes a supervisor credited me enough to get to her. Unbelievable. Very touching. The true humanity of the act makes me your biggest fan. Whomever you are and your company, thank you from a struggling father and a little girl. This family never forgets this kind of thing.
- Apple Inc.
- 51.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2019 Apple Inc.
With Family Sharing set up, up to six family members can use this app.