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What's New in Version 1.1.1
Performance improvements and bug fixes.
Red Panda Beth is crazy.
I downloaded this app just so I could respond to a 1 star review left by Red Panda Beth that said Apple has horrible phone customer support and that couldn't be farther from the truth. I've had every iPhone since the 3GS and no other phone since, I had the original MBP 15" Retina Display, multiple iPads, 3 Apple Tv's, and the AirPort Extreme router 4th and 5th generation so I've called tech support or customer care, whatever you wanna call it. In all the years I've owned Apple products and have been calling customer support not once have I had a bad experience. To add to that great phone support I've received from Apple I was actually able to pre-order almost every iPhone I've had to date by calling phone support and asking that when pre order becomes available that they call me asap so I can place the order with them and it has always worked out great. To leave a 1 star review and say that it's horrible is just a blatant lie, and to suggest everyone else is having the same problem is crazy.
Worst Customer Service and Support Ever
I used Apple products for years until I first found out about this app a few months. This app should be a default app on every device, and there should be more customer awareness of this app, since Apple obviously hates talking to anyone on the phone.
I know I'm not alone in my experiences with talking to customer service over the phone. The call always gets dropped and the people are more socially inept than computers, resulting in an all-day phone call extravaganza.
I love Apple products and visiting the Apple Store. But not everyone has time to visit in person or the available technology to schedule an appointment. Even those in-person visits can take hours because of the volume of customers at most stores. Sometimes phone calls are necessary, and, in fact, sometimes quicker and easier than an email or a drive to the local store.
For a company so set on creating a user-friendly product, one would think that Apple would also create a user-friendly customer service and support operation.
How'd I Ever Do Without????
First off, this app should truly be STANDARD on every iPhone produced going forward. I've had a few issues with my Apple products here and there and EVERY single time I was able to hop right on this app, chat with a live person, and have my issue resolved efficiently.
Do yourself a favor and get the app. While you're chatting, you can still use your phone as normal and will get notifications when the support agent has sent you a message.
- Category: Utilities
- Updated: Jun 02, 2017
- Version: 1.1.1
- Size: 110 MB
- Languages: English, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Seller: Apple Inc.
- © 2017 Apple Inc.
Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.