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Note that certain features are available only in select countries or regions.

What's New

Version 2.3

• Added support for over 20 new countries and regions
• Find solutions in your preferred language, regardless of location
• Support now available in Czech, Danish, Finnish, Hungarian, Indonesian, Norwegian, Polish, Portuguese, and Russian
• Performance improvements and bug fixes

Ratings and Reviews

3.7 out of 5

1.1K Ratings

1.1K Ratings


Derrick Frantal

I had a problem with my iPod touch 5 gen where it locked me out and asked me a password for the apple account which i couldnt get. Esteban was able to schedule someone to call me at a certain time with someone who could help me with my certain situation. I was desperate and said i was willing to give my ipod serial number or whatever just to be able to use my ipod at the cost of lossing all my stuff, like apps pictures and everything. But the guy on the other end of the phone said it was a last resort. Pretty cool that he couldve gone the easy route and just unlock my ipod, but instead helped me recover everything. Also i sent pictures of the problem to Esteban and he transferred them to the guy that would later help me making the process faster and easier. I was ready to abandon my third ipod (lost my first one and second stopped working cuz of recharge not working) but i got help. Very very very happy. 😄 Thanks guys

Is this a scam?


I tried getting help using this app. I seriously it's a great app but at times I'm not sure if it some that works for Apple, some random person I'm communicating with that's trying to help or at times some hackers. I had talked to an advisor and the literally was not making sense. If I could just get consistent communication from Apple that would be great. If an advisor that to remote in my computer why does some agents can access my computer with my ID attached to it and then others have my access this site then installs a program on my computer that is not an identified install. This does not make sense but when the app works correctly I can give it 3 Stars. Fix the issue with not being able to review chat history. Whenever I try to read my chat history it's not there.

Wrong Phone Number on Account


I’ve been trying to figure out how my Home phone number got attached to my account in the Apple Support App. It’s not attached to my Apple ID or personal contact information in any way and there is no way to change the number on the account details page. Double checked my Apple IF account page and my iCloud information and the number is not listed.

Really would like the option to edit this as I have contacted support a few times and forgot to change the number and wondered why I hadn’t received a phone call, only to figure out the wrong number was being dialed. Other than that the app is great.


Apple Inc.
44.5 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
Age Rating
Rated 4+
© 2018 Apple Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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