iPhone Screenshots


Ask Mercedes is an augmented reality app that allows Mercedes-Benz owners with 2018 E-class vehicles (all body styles, non-AMG) to explore the features of their vehicle in an engaging and intuitive way.

Customers can access vehicle information through a features list or augmented reality (AR) component that allows users to scan features within the interior dashboard of their vehicle. This triggers access to the digital owner’s manual and instructional videos (if available) based on the area scanned.

NOTE: The Ask Mercedes app is currently in a pilot phase and exclusively supports only 2018 E-class vehicle features. We currently are not supporting iPhone 5 or lower and any iPad

What's New

Version 1.0.4

Bug fixes and performance improvements.

Customer Reviews

3.9 out of 5

18 Ratings

18 Ratings

The best or nothing?


All these glowing reviews must’ve been written by corporate shills. I actually sell the cars to people who might use the app and I was excited to give it to a customer who’s picking up an E400W4. I installed it on my phone to try it out beforehand and there’s no way I’m going let the customer know anything about this.
The link to the “digital owners manual” is nothing more than one long photograph of the paper owners manual that doesn’t even flip over into landscape mode when you turn your phone around. But worse, once you scan the car and go to launch the app, you see the home screen with an endless spinning circle and the message “Customizing the app based on your vehicle’s features. Please don’t close.” Nothing ever loads. The circle spins forever and the app is useless. I have an iPhone X with the latest iOS.
It’s embarrassing to have something like this facing the public, especially with the built-in video bragging about “the best or nothing.”

Super Helpful for Owners


I’ve never seen an app quite like this one, and it’s been a lifesaver to learn about the many buttons, switches, and easily missed features in my car. It’s exciting to be able to learn about the full breadth of options and be able to show their function to others.

Does Not Work With iPhone 5

E Class driver

Mercedes claims that the app works with an iPhone, running IOS 10 and above. Yet, my iPhone 5, running IOS 10.3.3, was able to load the app, but every time I tried to run the app it crashed. Mercedes needs to clarify whether or not the app, while compatible with IOS 10 and above, will actually run on the iPhone 5.


Mercedes-Benz USA LLC
270.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© Mercedes-Benz USA, LLC.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You May Also Like