AT&T Mark the Spot
By AT&T Services, Inc.
This app is only available on the App Store for iOS devices.
AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions
- Simplicity of operation
- Submit a report of call, data, or SMS problems
- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)
- Submit a real time report capturing local GPS coordinates at time and place of event, or
- Submit a report after the fact when a customer is not at the place where the event occurred
- Submit optional additional comments about an event
- View nearby and user searchable AT&T Wi-Fi locations, including driving directions
- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)
AT&T is committed to providing its customers with the best network experience possible.
To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp
What's New in Version 6.0.5
The latest iOS version of Mark the Spot has integrated a way to collect mobile calls! When you get a mobile robocall or unwanted spam call, simply select that option from the front page, copy the number from your recent calls, and paste the number into the comments field.
Submissions never result in change
You can submit problem areas multiple times every day for a straight few months and they won't actually improve their network. The best part is the areas where the service is bad are areas where their coverage map says "strong coverage". To make it better I used to get full bars in my house 2 years ago with LTE, within the past 9 months my signal strength has magically went down to only 1-2 bars. Used the mark the spot app several times and even called customer service and of course received no help, no fix and no explanation to how service can just get worse by 50% randomly. It happened with all of the phones in our house and all others that live in my area. Point being don't depend on AT&T to stand by their network. This app is a pure public relations stunt, always has been and always will be with AT&T. We will be switching to Verizon at the end of next month after a long standing tradition of being with a company (AT&T) that does not care about their customers or their network. I would give this app negative stars if possible. 👎🏻
App never submits reports & support link gets a 404, is this thing dead & abandoned?
I had used the App in the past, and it has reliably told me about the at&t network issues I've reported and eventually would even let me know when something was done to correct the issue. No more. I've been trying to report problems with this latest version of the App for the last two weeks or so when I have "no service" pop up instead of the typical "2-bars" randomly or I'll have "3-bar" showing but no data appearingn to move. When that happens, I can make the report and it'll save it, but then, it never, ever, submits the saved report. Not after running the App in the background for days. Clicking on the "support" link lands you on a 404 page-not-found on AT&T. looks like the App is now useless as a problem reporting tool & I wondner if AT&T has stopped supporting the program.
This is a joke.
Was told from an AT&T service rep to download this to "help report issues" three different times from three different reps. I have been using this app for 1.5 years regularly in the same area (inside my home up to a mile away) and nothing has changed. Everything from dropped calls to REALLY slow data. I can not use my phone within a 300 yard radius of my house even though I have full "bars" I have to switch over to wifi to be able to make phone calls. There is no confirmation of problems reported nor a resolution. This app is a way to try and make customers who are paying a lot of money feel like they are making a difference and trying to help when in all reality it is just a soap box to attempt to lower call volume and customer complaints.
- Category: Utilities
- Updated: Oct 24, 2016
- Version: 6.0.5
- Size: 7.1 MB
- Language: English
- Seller: AT&T Services, Inc.
- © 2012 AT&T Intellectual Property, Inc.
Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.