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AT&T Mark the Spot

By AT&T Services, Inc.

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Description

AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions

Features

- Simplicity of operation
- Submit a report of call, data, or SMS problems
- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)
- Submit a real time report capturing local GPS coordinates at time and place of event, or
- Submit a report after the fact when a customer is not at the place where the event occurred
- Submit optional additional comments about an event
- View nearby and user searchable AT&T Wi-Fi locations, including driving directions
- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)

AT&T is committed to providing its customers with the best network experience possible.

To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp

What's New in Version 6.0.1

Squashed bugs and improved stability.

Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4
iPhone Screenshot 5
iPad Screenshot 1
iPad Screenshot 2
iPad Screenshot 3
iPad Screenshot 4
iPad Screenshot 5

Customer Reviews

Placebo -- still ... and massively frustrating to use

10 May 2015 update:
Still desperately trying to use this app, still a placebo app, still marginally useful in that it freezes and is very clunky to use. Why do I keep trying? Who knows…27 Feb update: I desperately want to use this app, because AT&T service is so spotty. I don't know which is worse, enduring AT&T's spotty service or trying to use this app, extremely slow and buggy when you open it, and still feels very much like a placebo. Please still the app or make it (a) usable and (b) effective,
Update: how many months later and a) no improvement noticeable from reports submitted and b) the app is insanely frustrating to use...virtually always when you open the app there's a 15-30 second delay before the app will respond to any input, appears frozen. Then when you try to submit it also freezes -- then gives you a 'warning' that you've submitted 20 reports in the last hour when (as far as I can tell) I haven't successfully submitted one!!!
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No evidence using this ap has ANY bearing on AT&T's service. They are apparently content to frustrate their iPhone customers and drive them to Verizon.

A little effort please!

This app is an awesome concept and I’ve reported a ton of bad network areas over the years. Heck, a couple of them have even been improved.

However, why is an app that should be so simple so slow to load? Half the time by the time the app opens we’re miles away if traveling.

I just had to leave the app open for 10 minutes to submit 5 cached pins that were simply notifications that the network wasn’t available at some locations. I’m currently in a strong LTE area AND had access to extremely fast wireless.

And according to the App AT&T hasn’t made a single network update that was newsworthy since November. It also constantly says it can’t get news updates (there was an error processing your News request).

Two stars just because the app is a good idea. If it weren’t for that you’d get one star at best. Just put a little effort into it please!

Mark the Spot Crashes When Reporting Issues

I've used Mark the Spot for years to report voice and data issues on AT&T's network. It's been a good tool to let the company know where they need to improve services and they've always been faithful to report back to me on what they've done to increase quality and reliability.

However, the latest version of the app isn't working when I try to send a report via my iPad. It crashes every time I hit the "Submit" button so it's pretty much useless until a bug fix is done to correct the problem.

AT&T Mark the Spot
View In iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Utilities
  • Updated:
  • Version: 6.0.1
  • Size: 3.8 MB
  • Language: English
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.

Customer Ratings

Current Version:
All Versions: