AT&T Mark the Spot
By AT&T Services, Inc.
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Description
AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions
Features
- Simplicity of operation
- Submit a report of call, data, or SMS problems
- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)
- Submit a real time report capturing local GPS coordinates at time and place of event, or
- Submit a report after the fact when a customer is not at the place where the event occurred
- Submit optional additional comments about an event
- View nearby and user searchable AT&T Wi-Fi locations, including driving directions
- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)
AT&T is committed to providing its customers with the best network experience possible.
To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp
What's New in Version 6.0.4
Updated backend processing and security components.
Customer Reviews
Re-Design, update this app; actually fix problems reported
First off, I have tried submitting service issues without success. I now have several red pin(pending submissions) but they never submit. I do NOT want to clear the map because then I will lose the places that I need service improved. I also think when we submit issues, someone should at least try to actually fix the issue. For instance I have reported the same issue every year for the last 5 years and service still is VERY poor at my vacation home yet Verizon works without a glitch. Please fix the issues soon or I will soon switch to a more reliable company!
Please Please Please AT&T... read this review!
I tell people all the time that they should use this app to show you what areas have poor coverage or slow data speeds but I'm afraid that the reports go ignored and that AT&T doesn't care about its wireless network performance. Please act on these submissions. We take time out of our day to submit issues we expect you as the provider to at least make an attempt to remedy slow or underperforming towers. Also please update this app. It doesn't work on iPad Pro running iOS 10, and the apps interface is boring and stale which further leads users to feel like the feedback isn't being listened to.
Failure to disclose
Att failed to disclose the quality of the service area I live in when I upgraded my out dated IPhone to a IPhone 6.. Sales assured me that this would provide better service than my previous iPhone. After 6 months of dropped called, call failures and no service at all I've been calling att about this issue. They said download this app and report it. They offered free equipment to boost my cell signal but that requires DSL to run the equipment.
- Free
- Category: Utilities
- Updated: Aug 29, 2016
- Version: 6.0.4
- Size: 7.1 MB
- Language: English
- Seller: AT&T Services, Inc.
- © 2012 AT&T Intellectual Property, Inc.
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.