AT&T Mark the Spot
By AT&T Services, Inc.
Open iTunes to buy and download apps.
AT&T Mark the Spot is an application that allows AT&T to collect information on its customers network experiences and the performance of their devices and provide updates on enhancements to the AT&T network, addressing users Mark the Spot submissions
- Simplicity of operation
- Submit a report of call, data, or SMS problems
- Push notification support - Receive updates on network enhancements from AT&T for issues that customer has submitted (when these news items become available)
- Submit a real time report capturing local GPS coordinates at time and place of event, or
- Submit a report after the fact when a customer is not at the place where the event occurred
- Submit optional additional comments about an event
- View nearby and user searchable AT&T Wi-Fi locations, including driving directions
- Sign up to receive news on upcoming and completed network updates related to submitted Mark the Spot reports (when these news items become available)
AT&T is committed to providing its customers with the best network experience possible.
To view the End User License Agreement for AT&T Mark the Spot click here: www.wireless.att.com/learn/articles-resources/wireless-legal-features.jsp
What's New in Version 6.0.5
The latest iOS version of Mark the Spot has integrated a way to collect mobile calls! When you get a mobile robocall or unwanted spam call, simply select that option from the front page, copy the number from your recent calls, and paste the number into the comments field.
This is a joke.
Was told from an AT&T service rep to download this to "help report issues" three different times from three different reps. I have been using this app for 1.5 years regularly in the same area (inside my home up to a mile away) and nothing has changed. Everything from dropped calls to REALLY slow data. I can not use my phone within a 300 yard radius of my house even though I have full "bars" I have to switch over to wifi to be able to make phone calls. There is no confirmation of problems reported nor a resolution. This app is a way to try and make customers who are paying a lot of money feel like they are making a difference and trying to help when in all reality it is just a soap box to attempt to lower call volume and customer complaints.
I've been reporting the same dead zone for over FIVE YEARS and when I call to get it looked at I'm always told the same thing... zero reports for the area! I have four devices and an iPad that I've been placing request over and over with no results. Sad thing is... it's within the city and a very high traffic area! I would understand if the area was out in the woods! Traveling less than two miles away gets download speeds of 90 Mbps which is amazing however I don't need coverage there! The dead zone gets .50 Mbps with ONE bar and I'm told it's working fine! The AT$T couldn't even hear me when calling from the area in question.. Very unhappy customer for over a decade putting up with being throttled even though the FCC had put an end to that garbage!
iPad Mini and iPhone 4s issues never / not yet resolved
Update 2017 still having issues on an iPad mini also having issues on my iPhone 4s where it does not think it's connected to a network so it archives the complaint to be submitted later and never actually submit it.
I just upgraded my iPad mini to iOS 8 and this app works fine up until you hit the submit button, whereupon it immediately crashes. otherwise this is one of my favorite apps. slightly concerned that on a submission(s) from my phone it immediately notified me that there's an issue in my area and that they're "aware of".
- Category: Utilities
- Updated: Oct 24, 2016
- Version: 6.0.5
- Size: 7.1 MB
- Language: English
- Seller: AT&T Services, Inc.
- © 2012 AT&T Intellectual Property, Inc.
Compatibility: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.