Asurion Mobile Applications, LLC
Managing all of your technology can get complicated. Keeping up on the latest apps and gadgets to make your day run smoothly can be a challenge. If you are a subscriber to the AT&T Mobile Protection Pack or the AT&T Multi-Device Protection Pack, the solution to your technological headaches is right in your pocket. When you have a question or need some unbiased advice, call or chat with a live, U.S.-based AT&T ProTech support expert. We have answers about your phone and the technology it connects with.
Even if you aren’t a subscriber, each week everyone with the AT&T ProTech app will receive helpful ProTip cards designed to keep you up to speed on the latest technology, provide useful tips and tricks, and give solutions to some of the most frequently asked technology questions.
AT&T ProTech is part of a family of apps, all with the goal of protecting your device and your personal content. Download the AT&T Photo Storage app to back up, share, and protect your precious memories.
Learn more at att.com/protech
Contact us at ProTechAppSupport@asurion.com
Performance improvements and minor bug fixes.
Ratings and Reviews
PRO-TECH, this review is for the TEAM!
I’ve been a loyal client of AT&T for over a decade and in the beginning my relationship w AT&T was like any relationship, it was based on nurturing a good foundation of Trust and Partnership. Somewhere along the way that happened and everything was great and then it changed, severely, things went downhill, quickly, but since the inception of PRO-TECH, I couldn’t be happier, though it’s all part of AT&T, the way the agents from PRO-TECH treat their clients have been superior, even if my calls (emphasis on calls) the agents here are stellar, professional and more empathetic than any other departments with AT&T. During my recent ordeal an agent Delila promised to call me to check in, and even though my calls didn’t have anything to do with tech issues, she called me twice and left messages just to check in to see how I was doing w my issues and if there was anything her department can do. That is customer CARE, my EXPERIENCE w PRO-TEXH has been nothing but positive, if not for PRO-TECH I would’ve already been gone, THANK YOU to this amazing CORE group of amazing agents. PRO-TECH, the rest of AT&T agents can take lessons, keep up the amazing job you do, even if the call have nothing to do w tech, you were there for me, listening and being empathetic is key to great customer care! KUDOS!
Wouldn’t be without it!
I am older but I do use a smart phone. I am not tech-savvy and what seems instinctive to my children is totally foreign to me. I probably use Pro-Tech 3-5 times a year when I need help figuring how to do something. They are patient, knowledgeable and always helpful. They helped me when I couldn’t get data while out of the US. They helped me get photos from my phone to the computer. They helped me when the phone wouldn’t ring. I cannot say enough kind words about them.
I think this app is really great because you don’t have to listen to the automated voice trying to direct you to the right department. And you are not put on long holds. I use the chat a lot and it’s so easy to send them a quick question about something. It really comes in handy if you are at work or something and not in the position to talk on the phone, you can just start a chat and get immediate feedback.
- AT&T Services, Inc.
- 31.6 MB
- Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Asurion, LLC
With Family Sharing set up, up to six family members can use this app.