By Audi of America
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The Audi Roadside Application offers a range of leading-edge features that connect directly with Audi and its roadside assistance partner, Signature Motor Club. The Application leverages the Audi customer’s pre-registered vehicle information, a smartphone’s GPS capabilities and an intuitive interface to ease calls for roadside assistance.
The Application works by accessing an Audi vehicle’s basic information, which is stored as part of the broader roadside assistance service.
Audi of America’s Roadside Assistance program combines a team of qualified dedicated customer service professionals with a comprehensive nationwide towing network to bring Audi customers world-class assistance when they need it most. Audi includes free 24-7 roadside assistance on all new Audi models sold in the United States and Puerto Rico for four years of upon delivery or warranty activation.* Owners of older models can use the Audi Consumer Roadside Application, but Signature Motor Club fees would apply.
The Audi Roadside Application offers the following features:
•Vehicle registration - Drivers simply provide their Audi's vehicle identification number (VIN) and some basic personal information to register the Application with their customer information on file. This provides Audi Roadside Services your specific details when you request service, and greatly shortens the time it takes to dispatch service.
•Audi Roadside Assistance - With a few simple steps, the driver selects the type of service they require (e.g. jump start, fuel delivery, tire change or tow) and the Application locates the driver via the smart phone's GPS capabilities. The assistance request is sent to the Audi Roadside Assistance dispatcher as the call is connected to enable the dispatcher to provide faster service. Once the dispatch is complete, the Application captures and conveniently stores the dispatch details, including the name of the roadside provider en route to the customer and estimated time of arrival,.
•Dealer Locator - For convenient access to dealer information, the Application allows users to search for dealers nearby or within a given city. The Application displays the dealer's name, location, hours of operation and phone number. With one touch, the user can display nearby dealers on a map or immediately call the dealer. This is particularly helpful when a service appointment is required immediately.
Customers can learn more about the Application at audiusa.com (http://www.audiusa.com/us/brand/en/owners/owner_and_vehicle/Roadside_Assistance/Audi_Roadside_App.html) or within the iTunes App Store.
Audi of America, Inc. and its 277 U.S. dealers offer a full line of German-engineered luxury vehicles. AUDI AG is among the most successful luxury automotive brands globally. During 2009 Audi outsold all other luxury brands in Europe, while in the U.S. market Audi posted the largest market share gain of any luxury automotive brand. Between 2010 and 2012 the Audi Group is planning to invest around €5.5 billion, mainly in new products, in order to sustain the Company’s technological lead. Visit www.audiusa.com or www.audiusanews.com for more information regarding Audi vehicle and business issues.
*Subject to certain limitations and exclusions. See your Audi 24-hour Roadside Assistance Guidebook for details.
Requirements: Compatible with iPhone iOS 3.0 or Later (iOS 4.0 Tested)
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Subject Line: Audi Consumer Roadside Application
What's New in Version 1.1
• Support for iOS 5
I used this app this past weekend and the experience was seamless. All of my info was transferred to the lady answering the phone and I did not have to tell them where I was located. I strongly urge anyone with an audi to use this app if they need roadside. The guy was there quickly, gave me a jump and I was on my way!!!!!!
Worked as designed
Plugged my info in and it worked as designed. Was able to track progress of request and info provided on towing company.
THIS IS HOW AN APP SHOULD WORK!!
FANTASTIC!! The operator knows exactly where you are when you call without you having to figure it out ( in my case I had a flat ). They had tow truck in UNDER 40 MINUTES!! Great!!! Better than AAA