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Autotask LiveMobile

By Autotask Corporation

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Description

AUTOTASK LIVE MOBILE

STAY AHEAD OF THE CURVE
Access your service calls, tickets, tasks, appointments and to-dos in real-time.

CAPTURE MORE BILLABLE TIME, MORE ACCURATELY
Enter your time into Autotask from your smart phone or mobile device before it’s forgotten.

KEEP ON TOP OF THE DETAILS
Schedule appointments and to-dos the moment they come to mind.

FIND WHAT YOU NEED FASTER
Search and access your account and contact information on the go.

All Autotask users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask from your mobile device.

For more information about Autotask IT Business Management software, visit www.autotask.com

What's New in Version 1.11

- Task and ticket Work List is now available on LiveMobile
- Ticket timer/stopwatch
- Add and view attachments on tickets, tasks, and accounts, including videos and photos taken with your device (pending 2016.1 Autotask release)
- Signature sign-off on tasks and tickets to capture the customer's actual signature

Screenshots

iPhone Screenshot 1
iPhone Screenshot 2
iPhone Screenshot 3
iPhone Screenshot 4
iPad Screenshot 1
iPad Screenshot 2
iPad Screenshot 3
iPad Screenshot 4

Customer Reviews

GUI

I just started a new job that I have been assigned a login to look at the customers we service and on the web page it works fine but the app needs a lot of improvement. Such as it needs to act and look similar to the website so it's easier to navigate. I am not pleased and I am uninstalling this app and just using the web site on my iPhone through safari or on a clients computer when I need to quickly look at notes and such. I hope that a new update will come out soon that fixes these issues or they redesign the whole app. Either way I'm only giving it a two star for the GUI!

5 Star?! Lies.

This app's GUI would have been laughed at in 2011. An update every year, and you can't be bothered to make it look even remotely similar to the web portal?! Terrible. Whoever is giving this app 5 star reviews for its interface must be working for Autotask. Techs in the field will scream with frustration and throw their phones when trying to do simple things like use the stopwatch feature on a ticket to track time (often crashes, or you accidentally close a ticket hitting a button which shouldn't be there). I can't even be bothered to reinstall it today to see if it's 32-bit or not (which would kill it after iOS 11). I wonder if ConnectWise's devs care more about their users...

Good addition

For field techs and one the go persons it's excellent to use to check service desk as well as take notes opposed to busting out a laptop. Must have for field techs.

If you are unaware this app is for AutoTask subscribers and partners only. Only use this app if you have the full AT subscription. If you are in IT and don't use AT, you should

Autotask LiveMobile
View in iTunes
This app is designed for both iPhone and iPad
  • Free
  • Category: Business
  • Updated:
  • Version: 1.11
  • Size: 1.6 MB
  • Languages: English, French, German, Italian, Japanese, Simplified Chinese, Spanish
  • Seller:

Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Customer Ratings

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