Description

Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time.

Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help.

By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us.

You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab.

Contact us at:
avis.com/mobilefeedback
Or contact us at
Avis Rent A Car System LLC
Phone: 1-800-340-7498
Email: custserv@avis.com
Write: P.O. Box 699000
Tulsa, OK 74169-900

What's New

Version 12.2

* New Amazon membership exclusive benefits!  Connect your Amazon account with Avis to save up to 30% off base rates, and after your rental is complete receive an Amazon.com Gift card valued at 10% of your rental price.
* Avis Preferred members can now use the app to change the credit card on file during car rental.
* Bug fixes to keep your app stable and secure.

Ratings and Reviews

4.7 out of 5

30.1K Ratings

30.1K Ratings

Make my UX magical...Mind the gap!

SurfGravy

While this latest release is leaps and bounds better, there’s still some work needed to make my UX an A+.

Give us full access to all rental modifications. As a user I would like the ability to return my vehicle before the date of the scheduled return. For example, the app will not let me return my vehicle one day early. I am only able to add days to my rental.

Full access to reservation mods would make any change far more efficient for the user, and here’s why:

The 1800 preferred automated/rep phone user experience is very clunky, very slow and forces the user to *only* use voice prompts, no keypad entries are allowed. Not only does the user need to repeat their entries, but annoyingly loud. This is a security risk when making mods in a public space. Aren’t most customers renting cars away from home or in a public space?

With that said, my other alt is to make the mods via web, but the web’s UI and UX is buggy, often timing out during fetch, or just does not have most basic rental modification features.

Calling and speaking to a rep is an absolute nightmare, even as a preferred plus member.

Please consider my user story for your next app development sprint, it would greatly improve the UX. Make my UX magical...Mind the gap!

The details are not the details; they make the design.

Developer Response

Thank you very much for your comprehensive feedback! We apologize for the difficulties that you have experienced and have brought this to the attention of all groups involved. We appreciate your business and hope that you have a great day! ~ Terri

Yet another dirty rental

Mikeua68

Twice in a row I have received a rental car from Avis that had not been cleaned, didn’t even have the trash removed. This time though, the previous user smoked in the car, it reeked of stale cigarettes and ashes all over. This is not acceptable for a second time in 2 weeks.

I called customer service because I was in a rush when I picked up the car and could not complain to the Avis rep at the counter. When I called customer service, they didn’t even take my name but said they would notate my account. I had to force the customer service rep to notate it so that I would not be charged the $250 fee for smoking in the car. Hope the previous renter gets charged.
Also, the last time I rented a car from Avis and reported it not being washed, they said “We will be sure to train the person to not rent a non washed car”, this time I will be expecting some type of retribution for the inconvenience of having to wash my own rental car and trying to get the nasty smell out.

Developer Response

Thank you for your feedback. We sincerely apologize for the condition of the vehicle you received. Please email us at avisapp@avisbudget.com and provide this feedback along with your full name, wizard number and the case number they provided when you called. If no case number then please provide the rental agreement number.

Lookin forward to hearing from you.

~ Terri

Ridiculous operations management

such poor service

I had a reserved pick up for 3:30am. I arrived 10 mins early to find no one at the counter. I then had to wait 40 mins for someone to show up. I called customer service twice during my wait and one of them actually told me that I just have to wait with no other assistance. After the 40 min wait 3 Avis employees show up together. They told me they were on break and forced to take breaks at certain times. Even though they had a print out on the desk that clearly said I was picking up at 3:30am, ALL THREE of the employees took a break at the same time. Truly unacceptable and weighs heavily on my future rentals. What’s the point of being a Preferred if your treated like you don’t even exist.

By the way, the three employees could not care less and presented as if this is normal for people to have to wait for them. If it’s true to have all employees break at the same time, the management seriously needs to be re-evaluated.

Developer Response

Thank you for your feedback. In order for us to better assist you, please email this feedback along with your full name, wizard number and the reservation number or rental agreement number to avisapp@avisbudget.com ~ Terri

Information

Seller
AVIS BUDGET GROUP, INC.
*WEA.AppPages.Size*
259.5 MB
Category
Travel
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, 9.7-inch iPad Pro, 9.7-inch iPad Pro Wi-Fi + Cellular, iPad (5th generation), iPad Wi-Fi + Cellular (5th generation), 12.9-inch iPad Pro (2nd generation), 12.9-inch iPad Pro Wi‑Fi + Cellular (2nd generation), 10.5-inch iPad Pro, 10.5-inch iPad Pro Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), and iPod touch.
Languages
English, French
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2016 Avis Rent A Car System, LLC
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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