RYSE 4+

Generally the product works as advertised and was very impressed by their packaging and instructions for installation. I bought two of these, and while one has worked well, I’ve had three issues with them other, that would definitely not have me rate these products 5 stars and more importantly not a very strong customer support to help me resolve this.

1. Chain Cord Connector: The bead/chain connector pushes the back cover out every time it goes through and on several instances has either gotten disconnected or stuck
2. Reach and Schedules: The system only works when in close reach and/or manually controlled, even when having set programmed schedules, these simply don’t function as programmed on constant basis.
3. Integration: Even though the product was advertised as being fully smart, out of all my “smart” devices (bulbs, camera, outlets, fan, speakers), this one is the dumbest, as it is the only one that can’t be controlled by neither Apple nor Google Home.

So considering it’s the highest price point for this solution in the market, it’s unreliable functionally, quality of the product, and the attention of the customer support, this would be a 2 out of 5.

Product works great. I’ve tested it in Bluetooth and zigbee (via Smarthings and Alexa) and I’ve had no issues at all. They work just as advertised and installation was simple. JUST ONE SUGGESTION: After configuring the shade It would be great to have the option to manually control how high/low the shades go in fine increments. For example, I have zebra roller shades and as much as I enjoy the Axis I’m a little disappointed that I can’t manually adjust or nudge the shades so that I can choose to block or filter light. By default the axis divides the open and closed position into 4 increments, which is practical and great but limits user control. Is there any chance of being able to manually adjust in finer increments in a future update? The function is already there because you and adjust in fine increments when you set the open and closed position. That feature should be made available outside the configuration setup as an additional option the the 4 position presets. Please make this available in the next update and I’ll be happy to re-rate at 5 stars. Thanks!

I’m surprised to see ratings so low for Axis. I’ve had 2 gears for over a year now and they’ve been great. Yes once or twice the cord has popped off the cog wheel but it’s not because of the Gear itself. When I first received my Gears they wouldn’t power up. I emailed them and help desk Pranav responded within 1 hour. He told me what I needed to do and it worked. Fast forward a year and one of the beads on my chain snapped. I repaired the chain and the Gear wouldn’t power up after I put everything back together so I emailed them. Once again help desk Sappho responded within 30 min and she informed me what I had to do. It worked and now I’m back online again. In conclusion I’ve had very pleasant interactions with support and the Gear works great. The routines I scheduled work perfectly.

Perhaps Axis worked out some growing pains they had at the beginning but I feel confident that is all in the past.

Give them a try. I think you’ll be pleasantly surprised as I have been.