B&H: Explore Where Technology Lives!
Shop the world’s comprehensive source for photo, video, audio, and computer gear.
• Shop our inventory of hundreds of thousands of products.
• Browse product reviews, descriptions, specs, and high-res images.
• Discover new accessories from our vast catalog.
• Know your gear with downloadable user manuals for easy reference offline.
• Explore together, with wish lists, sharing, and order history.
• Buy with your preferred payment methods featuring Apple Pay, as well as credit cards and PayPal.
We’re proud to offer this app as an extension of our Superstore. B&H Mobile offers the same inventory, speedy shipping, competitive pricing, and excellent customer service you’d receive if you walked through our doors.
Nothing to see here, just some behind the scenes enhancements. Got ideas for a feature you'd like to see in the app? Let us know by tweeting to @bhphotomobile!
Ratings and Reviews
Latest update to my account section is OK
I’m not sure how I feel about the latest update to the my account section. In some ways it’s better (not just a list of options as in the previous version) but in other ways it’s more tedious. It loads every time i open it and it is a bit annoying. Even if i quickly go to my cart and then come back, it takes a second to load. The status bar for orders sometimes is inaccurate. The bar shows an item not fully delivered but shipped (bar is filled halfway) even though the item was shipped and delivered in like November of 2017. I like where it’s headed but not sure if it’s fully there yet.
Not sure if this is a new bug but the cart doesn’t update the price of i take some things out. I tried refreshing it, no. I tried tapping into another section and tapping back in, nope. Closing the app and reopening it, nope. Also when i first opened the app and went to the shopping cart, items i had previously purchased were in the cart.
Regardless, B&H is so awesome in every single way, I’m sure it’s only a matter of time before this gets addressed. Keep up the great work!
Above and beyond customer service
Bought a Nikon D850 which was on back order since I placed my order. Finally it was shipped to me, via FedEx, while I was out of the country. The delivery required a signature, so I asked FedEx to hold it at a store near me but they would only hold it for five days, two days short of my return to the USA. I contacted FedEx by email and by phone and they wouldn’t budge, and they strongly refused to extend the hold even for 1 day. I emailed B&H customer service, and they were very prompt in their response, and they contacted my local office manager and managed to extend the hold for another five days!! I will pick up my camera tomorrow, thanks to the awesome people at B&H customer service
App not up to B and H Standards!
I've had this app installed for all of 30 minutes and I'm not impressed. I just placed a large order via phone a few hours ago. I downloaded this app to track it and likely buy more stuff. Logged into APP using web ID. NO ORDER STATUS. Odd. I have an email confirmation. Oh, wait. I used a different email on the phone when ordering. Ok, let's log out of the app and register/login with the email used on the phone. Could not find a way to log out! I had to exit and close the app. After registering and logging in with the 2nd email used when I phone-ordered. I go looking for my order. NO ORDER STATUS! odd. Where,s my stuff?
So off I go to buy more stuff, a camera shoulder bag. Filter by Nikon... That's cool... Lets add more filter criteria... Ooops! Made a mistake... Ok, let's simply clear all filter criteria... NOPE. Close app and start again... Once I did so, I started browsing my list. Guess what? NO DESCRIPTIONS displayed in the list of displayed items.
I spent more time screwing around with the UI than I did buying anything. Oh, that reminds me! There's no means to add a default credit card and shipping address...
Like I said at the beginning: not up to B and H Standards
We're sorry to hear that you were having trouble with your order history. Please email our customer service reps at email@example.com. They'll be more than happy to link your order to the correct account.
We hear your frustrations with filtering in the app and assure you that we are working to improve this interaction in the future.
Thanks for taking the time to let us know!
With Family Sharing set up, up to six family members can use this app.