Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device. The app will route the service requests directly to the appropriate servicing agency. The customer can also view the status of a service request within the app.
Minor release with bug fixes and few enhancements
Ratings and Reviews
Please bring back the old app
The old app was perfect. It was very user friendly, you could easily take pictures of the problem you were writing about and very easy to check the progress of your request. They emailed you when the issue was resolved. I was so proud of Baltimore for doing this and thrilled as a taxpayer to see that my requests were taken care of-
When I told people about the app they asked “did they really fix things?” and I was happy to say that it did. I just tried the new app and you can’t take photos, you can’t make anonymous complaints which is very handy in neighborhood situations. It doesn’t have GPS to easily identify where
you are-it automatically updated your requests and let you see what was happening in the rest of the city.
If the new app more easily identifies which department needs to take care of a problem why didn’t they just update the old site with better prompts?
Less features than the previous App
I don’t know why they changed the App to one with less features for the user. Making a request also takes longer because they have more mandatory questions. It is very challenging to see the status of requests you have made. The App before easily allowed you to review open requests and old closed requests. Now to view a request it must still be open and you have to enter this long service request number. I have to complete a request for my recycling to be picked up at least once a month and now I can’t track my requests like I used to be able to do.
This update forces the entry of an address before allowing the selection of a photo; bad change as the address info often on the photo which would then auto populate the address. This version does not auto track requests; bad change as one must now enter the request number. Also some difficult to read font choices; very small and white font on orange background. Of personal note, I preferred the old look with the city flag pic to this bare look. This version does have better selections of service type.
With Family Sharing set up, up to six family members can use this app.