Description

Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Your Bank Accounts and Finances
• Review activity and balances in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set app alerts to be notified of important account info

Mobile Money Transfer
• Securely send and receive money with Zelle® using a mobile number or email address¹
• Transfer funds between your Bank of America accounts

Mobile Bill Pay
• Schedule/edit/cancel payments
• Pay eBills
• Add/edit Pay To accounts

Mobile Check Deposit
• Simply take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, your virtual financial assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance

Contact Us Easily
• Quickly reach a representative for help or questions with your accounts
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Get exclusive credit card offers

Help Stay Secure
• Change Online ID or Passcode
• Set up Touch ID® / Face ID® to securely sign in
• If fraudulent activity is suspected on your debit or credit card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices, so consider where you interact by voice.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

All features may not be available in iPad.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, iPad, Touch ID, and Face ID are registered trademarks of Apple Inc.

J.D. Power 2019 Mobile App Certification Program℠ recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions.
For J.D. Power award information, visit jdpower.com/awards.

Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC

What’s New

Version 8.1.16

Bug fixes and minor improvements

Ratings and Reviews

4.8 out of 5
1.1M Ratings

1.1M Ratings

10lpr32 ,

Alert feature has major security flaw

I am a part of an organization that has many users under its main account. I set up the app last year as well as the alerts and for a year I have been getting alerts for every persons accounts under the organization. I have tried to explain to customer service several times that I should only be getting information for my individual account only and not everyone else’s but they just try to direct me to my online access and turn off the alerts. The problem is the online access does not let me disable the alerts and I still get alerts for over 40 accounts all through the month as well as at the beginning of each month. They tell me I can turn it off with the APP but it will not let me turn off the alerts. I just updated to the latest version and it tells me as it has in the past that I cannot change the alerts at this time. Have worked in IT networking for over 15 years and I know that this is a programming bug that affects users who are with organizations with multiple accounts. Unfortunately the many times I have tried to talk to someone at BofA they don’t understand. I see alerts for people’s account balances, their names and even addresses when a new card is shipped. A very bad secure flaw. Hopefully someone in IT will look. I’ve worked with crystal reports, MS Access databases, SQL databases, and other reporting tools and most likely a coding error that is not querying the data correctly

Developer Response ,

Hello 10lpr32, thanks so much for getting in touch with us! My development team is happy to look into this further for you. Please reach out to me directly at mobileappstore@bankofamerica.com. ~Rachel

mark.four ,

Pretty much second rate app

I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad.

Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost.

In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.

Developer Response ,

Hi mark.four, thanks for sharing your experience. I will forward your comments to our development team. – Mike

SandyTime ,

When it works, it’s great but....

This is the glitchiest app I use and it’s frustrating that a mammoth of a financial institution cannot invest in a more robust mobile application. Almost every time I try to use mobile deposit, it hangs up. Usually this happens during the photo step. Often though, I get all the way to the end and try to finish the deposit and I get a pop up message that it failed and to try again later. Sometimes it fails all day and I have to wait until a day or two later. I turn off my phone and try refreshing it that way. I look for updates. Nothing will correct it. So I’m sitting on checks that I can’t deposit unless I go to a branch and that sort of defeats the purpose of a mobile app. Admittedly, I’ve considered switching banks because it’s happening more often now than it did a year or two ago, but I don’t have time to read reviews to see if any other banks have better technology. This is among the most frustrating apps I have. I get anxiety every time I need to deposit because I almost can predict that it’s going to take me all day to try dozens of attempts. It’s like I have to set aside a good time to go to work at it. My brother and daughter use the same bank/app and we recently shared our frustrations so I know it’s not my phone. (Sigh)

Information

Seller
Bank of America
Size
379.7 MB
Category
Finance
Compatibility

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Spanish

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2019 Bank of America Corporation
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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