Description

Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Your Bank Accounts and Finances
• Review activity and balances in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set app alerts to be notified of important account info

Mobile Money Transfer
• Securely send and receive money with Zelle® using a mobile number or email address¹
• Transfer funds between your Bank of America accounts

Mobile Bill Pay
• Schedule/edit/cancel payments
• Pay eBills
• Add/edit Pay To accounts

Mobile Check Deposit
• Simply take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, your virtual financial assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance

Contact Us Easily
• Quickly reach a representative for help or questions with your accounts
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Get exclusive credit card offers

Help Stay Secure
• Change Online ID or Passcode
• Set up Touch ID® / Face ID® to securely sign in
• If fraudulent activity is suspected on your debit or credit card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices, so consider where you interact by voice.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID, and Face ID are registered trademarks of Apple Inc.

J.D. Power 2018 Mobile App Certification Program℠ recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions.

Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC

What's New

Version 7.9.8

You asked and we listened. Now you can:
• View, manage, and cancel pending Zelle payments
• Track your rewards, deals, and benefits throughout the year with My Rewards
• Choose how you get alerts including email, text, and mobile notifications
• Explore, save, and apply for new accounts using our improved shopping experience
• Link directly to the Merrill Lynch/Merrill Edge app to access your investment accounts

Tell us what you think – rate the app today.

Ratings and Reviews

4.7 out of 5
147.7K Ratings
147.7K Ratings
10lpr32 ,

Alert feature has major security flaw

I am a part of an organization that has many users under its main account. I set up the app last year as well as the alerts and for a year I have been getting alerts for every persons accounts under the organization. I have tried to explain to customer service several times that I should only be getting information for my individual account only and not everyone else’s but they just try to direct me to my online access and turn off the alerts. The problem is the online access does not let me disable the alerts and I still get alerts for over 40 accounts all through the month as well as at the beginning of each month. They tell me I can turn it off with the APP but it will not let me turn off the alerts. I just updated to the latest version and it tells me as it has in the past that I cannot change the alerts at this time. Have worked in IT networking for over 15 years and I know that this is a programming bug that affects users who are with organizations with multiple accounts. Unfortunately the many times I have tried to talk to someone at BofA they don’t understand. I see alerts for people’s account balances, their names and even addresses when a new card is shipped. A very bad secure flaw. Hopefully someone in IT will look. I’ve worked with crystal reports, MS Access databases, SQL databases, and other reporting tools and most likely a coding error that is not querying the data correctly

Developer Response ,

Hello 10lpr32, thanks so much for getting in touch with us! My development team is happy to look into this further for you. Please reach out to me directly at mobileappstore@bankofamerica.com. ~Rachel

mark.four ,

Pretty much second rate app

I tried to set up auto pay to automatically pay the whole balance every month. No can do. The app automatically schedules the minimum payment every month. No way to change on the app. No help - so far - from customer service. Sad.

Here is an update: I got a response from a member of the tech team. It said that the developer needed more information on the type of account. Fair enough. But the response took several days and I was unable to respond to the feedback. Clicking the response link went to a leave feedback general page so the whole thread would have been lost.

In the meantime I called the general customer service number. They did not have the information so they referred me to a technical support line which was closed for the evening. I called tech support. They told me what I was trying to do (pay in full every month—less interest fees to the bank) could only be done on the desktop app, not the mobile app. So it is a deficiency in the mobile app. To add insult to injury making this change is not effective immediately or even in a few days but not until the next billing cycle over a month away. Poor technology choices all around. Desktop and mobile apps both. My rating of 2 stars has been confirmed several times over.

Developer Response ,

Hi mark.four, thanks for sharing your experience. I will forward your comments to our development team. – Mike

SEGGES1963 ,

PLEASE BRING BACK EASY SIGN-IN

PLEASE! PLEASE! PLEASE! Bring back the ability to sign in with fingerprint! I had to upgrade my iPhone at the end of last year. I was able to sign in using my fingerprint like I did with my iPhone 5, but that soon changed. I’m assuming there was a software update for my phone because at some time in Jan 2018, I was no longer able to sign in. I had a heck of a time with it and tried getting help through customer service (phone call) AND visiting a local branch to try to figure out how to get the option to open the app with my fingerprint, again. The branch people were just as frustrated as I was and said that you all were probably aware of the problem and working on it. We’re almost 9 months later and still no fix in sight. Frustration #2: I had to come up with a new password and it has so many stipulations on what it can or cannot be that I ended up choosing one that Apple produced for me. Do you know how frustrating it is to have to recall this new, convoluted password EVERY DANG TIME I need to access my account from the app?!?!?! With all said, I like the ease of use of the app once I’m in it. But I rarely use it any more. At least I’m now able to see my balances with a tap, but it sure is perplexing why you allow that but I cannot make a deposit without having to sign in?!?!?? Bizarre....

Developer Response ,

Hi SEGGES1963, thank you for bringing this to our attention and we apologize for the inconvenience! Try this- delete/reinstall the app. Now open the app then type in your Online ID and Passcode. To complete the reset, please make sure to check the fingerprint box. Please let me know if this helps. -Thanks, Rachel

Information

Seller
Bank of America
Size
327.6 MB
Category
Finance
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Spanish
Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2018 Bank of America Corporation
Price
Free

Supports

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  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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