BJ’s Mobile App 4+

I enjoy the app a lot but I am always having issues with it. December 12 i went to Bj’s and went to add my points but the restaurant location part in the add points was not working. I went last night December 14 and had a great time with my friends but when i went to add my points it would not let me choose the 14 as the date. I had to wait till the next day to try and add my points and now it says it will not add the points until they are confirmed. I normally do not complain about anything but the app not working and not being able to add my points really gets on my nerves. I am writing this review not because I am upset but because I want to make aware the app creators that there are still many fixes to make the app even better so that more people will download and be able to use it without complaints. Thank you.

I dine at BJs Brewhouse in Laurel, Maryland. The food has always been A+ for me. I usually get the Salmon w spinach and quinoa dish. I can’t stay away from the Honey Siracha Brussels Sprouts either. I find myself ordering two at a time for take out. My friends dined out with me the other day and their steak and mashed potatoes looked 😛😬😋. I’m hooked on BJs. Not sure who the cooks are but they winners for sure. Oh and the bar ambiance is beautiful- nicely decorated. The light skinned manager might need a little training though...when I told him how much we love the food he said “thanks” and walked away. I guess he was having a bad day 🤔 but I never been to a restaurant where the manager wasn’t overjoyed to hear a customer say how much they loved the food! Anyway, the food is a 10 👍🏽 and my only regret is that they don’t do Uber Eats yet 😩.

Always have had a mediocre experience dining in at BJ's and with carry out and to go orders. Decided to give them another chance as they've been marketing themselves heavily with the new app and delivery service. Waited several months to give it a try in case there were kinks they needed to work out. Tried it tonight with a simple order of two side salads, a baked potato and a pasta dish. Easy right? For delivery? Two hours go by and I decide to call. Met with a phone tree of frustration so had to attempt the call several times to get a live person. Long story short, food had been ready for some time. I asked to cancel it as it was probably cold. Was told "yes, it WILL be a LITTLE cold when you get it." Told them to cancel it. Asked if I could hold...18 minutes later on hold time. Told my order was in the process of being cancelled and asked for me to wait longer for a manger. Why? Seriously why??? Never again will I ever eat or entertain the idea of eating at this restaurant. Good luck keeping business and staying in business.