By Bank of America
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With the enhanced Bank of America Health iPhone® app, you can check your Health Savings Account (HSA), Flexible Spending Account (FSA), or Health Reimbursement Arrangement (HRA) at any time, at your convenience.* Check your balances, take a picture of your receipt and upload it to a claim, submit a claim while you’re still at the doctor’s office, keep track of claim activity, or add a new Service Provider, with just a few taps on your iPhone.**
— Check account balances
— View account details
— Submit and track claims
— Take a picture of your receipt and upload it to a claim
— Add, edit or delete Service Providers
— Enter a Help Ticket
— We use advanced encryption technology for your protection.
— We use the same Site Identifier technology to verify your identity as we do for our online site.
* This is not the Bank of America Mobile Banking app, which allows you to access your bank and brokerage accounts.
** User must have already established a Username and Password on the online site prior to using the Bank of America Health app.
This app is for convenient account access only. Please visit our full site (www.bankofamerica.com/benefitslogin) for complete plan details, and consult a professional adviser regarding tax or legal advice about your Health Account.
Bank of America N.A. Member FDIC.
© 2015 Bank of America Corporation
What's New in Version 10.0
Horrid app, frustrating user experience
As a BOA customer, I must say that this division of the company (BOA Health)is the black sheep of the company. They make the user experience so frustrating it's like they want you to give up in frustration so they don't have to pay your claims. Some of their shady practices include constant upload errors, distorted images taken from the app (which will cause them to reject your claim), very very very short browser sessions (seriously, take too long to submit a claim and your session will time out, even when you're still filling out info)confusing claim submission process, fields that you can't get to (ex service date) because there is no way to exit the previous field. The list goes on and on and on. Their website is not much better. I've had a FSA account every year for the last ten years and this is the worst experience ever. I don't even think Obamacare's website was this bad in its first week. I'll be reaching out to our HR department about switching to another claims provider.
Bad picture quality
When I use this app to take a picture of a receipt, the image quality is pretty bad. When I just use my phone (not in the app), the image quality is much better. I am not confident that the app provides a high enough quality picture for long-term storage.
It would also be helpful to be able to upload a picture from my phone instead of only being able to take one in the app.
Useful but not yet awesome
The app provides some useful features but it doesn't take advantage of biometric sign in, nor does it provide helpful information like routing and account number to electronically transfer money into my HSA account.
- Category: Finance
- Updated: Jan 11, 2016
- Version: 10.0
- Size: 4.8 MB
- Language: English
- Seller: Bank of America
- © 2015 Bank of America Corporation
Compatibility: Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.