iPhone Screenshots

Description

With the BofA Prepaid app, you can easily access your BofA Prepaid accounts anytime anywhere all from your phone! You must have received a BofA Prepaid card from an employer, government agency or company with whom you do business prior to using the BofA Prepaid app.*
This application is free to download and makes it easy for you to manage your Prepaid accounts on the go!
FEATURES
Once you've created a passcode for logging on, you'll have access to:
* View Prepaid Card balances
* View Prepaid Card transaction history
* ATM Locator
* Suspend or reactivate Prepaid Cards
* Manage alerts
MOBILE SECURITY
Your security is our priority. Mobile data transmissions and account information are protected by the same highly secure SSL Standards, just like they are when you access your Prepaid accounts online. Experience the freedom of mobile account access at the palm of your hands!
For questions about the BofA Prepaid app, please contact us by calling 844.511.1331 or emailing mobileservices@prepaidcard.bankofamerica.
*This is not the Bank of America Mobile Banking app, which allows you to access your Bank of America, N.A. bank and Merrill Lynch brokerage accounts.
Terms and Conditions: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Terms.pdf
Privacy Notice: https://prepaid.bankofamerica.com/content/PRC384/_Docs/DIGITAL-BofAPrepaid-Privacy.pdf

Bank of America N.A. Member FDIC
© 2018 Bank of America Corporation

Ratings and Reviews

2.1 out of 5
58 Ratings
58 Ratings

Not supported?!?

Gud Spelher

So my EDD is forcibly sent to me through BoA which is not my bank. I was thrilled to log onto the website and see a pop up for an app since I have no other reason to use my laptop.

Upon download you’re apparently required to make a new user name. I’d think a corporation your size would have some transfer ability but why not put that back on the user if we can, huh?

So I make a new account for just this app only to have it tell me that my card is not supported. Well it’s THAT card that I need to manage and THAT card that I was checking on on the EDD website which told me you now have an app for managing prepaid cards.

It’s bad enough I’m forced to use BoA over my preferred bank but being treated like second class citizens or some sort of afterthought is getting tiring. I don’t feel like I’m treated as a customer by BoA more like the sibling you’re stuck babysitting and hate to be around.

Why shouldn’t I have access to my card as well? My hard earned disability isn’t important enough for you? My merchant fees not good enough for you. I really thought “finally we’re being treated like people too! We get an app like everyone else.” Alas, no, this is for somebody else not us lowly EDD scabs.

Developer Response

Thank you for taking the time to review the app. I am sorry to learn that you are having trouble getting started. Your EDD unemployment or disability card is supported for this app. If you call 844-511-1331, I am confident that customer service can walk you through the enrollment process. Please have your prepaid card information ready if you decide to call. - Rocco

This is the worst app in the App Store

Devan30

Tried entering my user and password. App locked me out. Massage said wait 60 min to unlock my account. After an hour opened the app changed my password. App locked my locked me out for a second time. Called customer service. Customer service said they reset my password. Tried to enter temp password. App locked me out for a third time. Called customer service again. Rep told me there was not a 60 min waiting time. Read the email to the customer service rep verbatim. He told me still there was no 60 min wait to unlock my account and the first rep gave me a temp password for the website not for the app. It was a very frustrating conversation. I will DEFINITIVELY be deleting this app. If I could give the app and customer service ZERO stars I would!!!!!!!!

Developer Response

Thank you for taking time to review the app. I apologize for the customer service you received when you called. I will address this with the call center agent and manager immediately. Please keep in mind that you will need to create a new app profile even if you already have an existing web account. - Rocco

No Functionality

Cookies933

I’m curious as to why this app even exists, as it seems to have little to no functionality. About the only thing it is good for is to view the balance on the card, and the transaction history. There are no options for resetting a PIN, paying a third party, or even transferring funds into a different account. You’ll have to do that from their website. Luckily on the website there is an option for a “recurring transfer” to automatically transfer the full deposited funds into a different account. This pretty much makes the card and entire account superfluous. Unfortunately, there’s still the delay of a 3-day transfer period between deposit in the prepaid account, and your usual checking account.

Developer Response

Thank you for taking time to review the app. In addition to checking your balance and transactions, you can suspend your card if misplaced, reactivate it if found, manage transaction alerts, and find fee free ATMs. We are working on adding additional functionality, including the ability to transfer funds. - Rocco

Information

Seller
Bank of America
Size
81.3 MB
Category
Finance
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Dutch, French, German, Icelandic, Italian, Polish, Spanish
Age Rating
Rated 4+
Copyright
© 2018 Bank of America
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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