Screenshots

Description

You can dramatically broaden service desk reach with the new Bomgar iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the Bomgar Rep Console.

Feature Overview:
• Secure Session Chat – Use Bomgar to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information.
• Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
• Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
• Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue.

Note: The Bomgar iOS Customer Client works with existing Bomgar installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

What's New

Version 2.2.10

Bug fixes and perfomance improvements.

Ratings and Reviews

3.4 out of 5

14 Ratings

14 Ratings

Screen share only works on iPhone and not iPads as advertised

Wolfpack_1251

Really wanted to like the newest version. But even after following all the setup stuff, it only works with iOS 11.x iPhone. Constantly disconnects when using iPad on iOS 11.x. Support Tech suggested we use iPhones instead. Really?

I think it's great!

SFBaybrat

Bomgar is such a good fit for remote support. You can really tell that it was built with that in mind. Unlike some solutions that were build for meetings and just happen to have the functionality to do remote support. So cool to be able to remote into a computer from mobile device.

Crashes. A lot.

Pbclar07

I've used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you're working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don't know when the app is going to crash again. It can definitely amplify customer problems.

Information

Seller
Bomgar
Size
31.9 MB
Category
Utilities
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Dutch, Finnish, French, German, Italian, Japanese, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
Age Rating
You must be at least 17 years old to download this app.
Unrestricted Web Access
Copyright
© Bomgar Corporation, 2018
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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