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Customer Reviews

4.8 out of 5

148.2K Ratings

148.2K Ratings

Hilton stay


I prepaid with hotel 3 days prior to arrival for the Lanai 2 queens room. My last stay with my daughter was awesome last year with slider to the pool and great room service food. I tried to duplicate that stay with a friend for a HS reunion. I checked in at 4:30 after a 30 min line and when I got my room it was 5th floor out of 12 with view of concrete slab. I called front desk where a rude man said pool view was no guarantee. I got same floor as pool. Wow. I didn’t accept that and knowing I might get a different answer if I called again Paid off. King bed but at least in front of pool. On end looking a concrete a bit but still better . No other advice was offered. In the morning I ordered the same as previous stay. Oatmeal changed Yogurt parfait changed The beautiful white China like plates bowls to small and brown No longer real silverware and no child m half with oatmeal no raisins and yogurt was cream cheese chunk I had to find under. Manager admitted changes was kind refunded all and I ordered French onion soup as she said that was the same and fresh. It was ok. I used app to check out and assumed the cash deposit would have went back to credit card but it didn’t. It appeared as a charge and my small remaining deposit went to someone. Who? I have no idea. All the time and work saving done by me using suggested check out options to save time has made this more of a bad learning experience. I won’t stay here again. Too many options.

B resort and spa


We booked the hotel from Friday but we arrived saterday morning and I called them to say that we are going to be late the said ok once arrived Saturday at 11 AM the front desk said we put u no show so u have to Waite up to 4:00 because we gave ur room t some one els then my husband got upset and hen after he yelled then they started to work on giving us a room which was not clean for the rating of the hotel there were insects in the room so and it was not. clean we were given another room that was some what better still it had some sort of ants in it that actually bite my son and we had to buy some medication for it and today there was another insect in the bathroom while the sofa bed mattress looked very dirty so yellow and thin my husband had to put it on the floor to sleep the queen beds were so bad they were so uncomfortable because it was so curved inside mind you they did not clean the bathroom sink nor clean old coffee drops from the side of the tables between the beds .

If u are going to say this is Florida it has insects I have been coming Florida and staying in different hotels for 4 years never did I find any insects in any of them and am not saying there names so this will not be make promotion for them and this is my fist time even writing a review in a nut shell I don’t recommend staying at B resort and spa

Mutiny hotel Coconut Grove Miami


At first glance hotel seems charming and well kept but as you go in and open the door to the room you realize that you are not sure if you are staying in an apartment building or hotel. The room seems to be updated but phone barely worked and there was no room book with information about the hotel and amenities. Sound carriers tremendously to the point that a security guard showed up at my door because I was walking with my boots too loudly. 🤦‍♀️😂
I had to go to the lobby and asked about how to order food. I complained about the guard coming to my room and wanting to check for too many people but the two gentlemen at the front desk dismissed me with that is hotel policy. Very disappointed and later that night tried to use the phone 3 to order food but they had a busy tone every time. The bathtub was very difficult to get in and out so nice they put glass doors on top of a hot tub, unbelievable. When I asked for another room they told me because part of the hotel is permanent resident Apartment many rooms has been changed. Ere some other flaws I found that made me left earlier than I wanted to.
The bed sheets had stains, the bathroom showed signs of water damage and dust in room. The view was great but overall was an unpleasant stay.


Seller B.V.
101.4 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Age Rating
Rated 4+
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