iPhone Screenshots


BOS:311, formerly known as Citizens Connect, is a cutting-edge, full-featured tool for enabling Boston's residents to improve their neighborhoods by reporting issues such as potholes and graffiti.

The reports are automatically fed into the City’s work order system so that they can be tracked and assigned to service teams. Users can follow the status of their request, by using a unique tracking number for each case.

Residents can also share their reports with others, or tweet about them with their friends.

Please install the app. Join us as we re-invent the Citizen-Government relationship!

What's New

Version 3.17.8

* Optimizations
* Network Reliability Fixes

Ratings and Reviews

3.6 out of 5

10 Ratings

10 Ratings

Very useful and interesting app.


Great for reporting pot holes, needles, graffiti.

Unfortunately, passive aggressive neighbors seem to take great joy in dropping the dime over the slightest infractions. This results in a waste of time, but entertainment for voyeurs like myself.

Some people need to worry less about what everyone else is doing and more on themselves.

Bos 311 app and voiceover



I realize that as a voiceover user which is an accessibility feature for iOS: I would like to see that in the, “recent reports“ tab that all of the reports that were submitted are made accessible. When I go to click on one of the submitted reports, voiceover is not reading it right away.

Impressive responsiveness

Chad 1111

Every time I report something I get a quick response and most things are fixed quickly. Thanks Boston!


Boston City Hall
6.9 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© Copyright 2017, Connected Bits, LLC.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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