Capriotti's 4+

App Works only half the time

Nearly every time we order on this, we get errors that our location is too busy to take our order. This is the apps fault since they take the same order over the phone without issue. However, we don’t get our count to go up, nor can we use online coupons. This app needs some work in the execution of placing an order.

Review the app, not the restaurant

People seem to forget this is about reviewing the app; not the restaurant!!!

As an app; they have a functional rewards program that pushes deal out every so often. There is also a find a restaurant location built in and the "all important" let's get social. The best part is the integrated online order. It's simple. It's effective. And it doesn't cost extra!

The app has a tutorial (unnecessary) to walk through everything. I've never had the app crash. Almost everything works. Sometimes the barcode scanner doesn't work, but they have a manual input system for that.

All in all, Id add a feature that tracks how I like my sandwich. Why? Well people trim them out differently; it would be cool to see what people do and how they like it all over the country. I'd much rather see that then the stupid pre generated text spam "I just ate at Capriotti's" that serves as the social media content.

Overall. The app is 4 stars. Dropped a half star for barcode non functionality and a half a star for annoying / non imaginative "social media" focus. Bonus points for the online order system, good map/locator and solid rewards tracking system.

Developer Response ,

Hello,

Thank you for your feedback. We will pass this on to our team for further consideration :)

-App Support

Can’t earn my points!

The past 4 or 5 times I have gone to Capriotti’s it gives me an error message when I try to enter the barcode number on my receipt to earn my points. My receipts always total $31 so I have been royally screwed out of rewards points. This is getting ridiculously frustrating. I’ve always loved and appreciated this app, but now I am just so frustrated thinking about all the free sandwiches I should have gotten from points I’ve earned. I should have found a number to call to try to resolve this the first time this happened.. even the second and third times as well. It’s not just a matter of “trying again later” like the error message tells me to do…. Cause it’s literally like two or three months later with the same error message. Smh. So frustrating.