iPhone Screenshots

Description

Access to hundreds of cars - when you need it, where you need it.

The car2go car sharing app offers rental cars without rental offices or return stations. Rent a car direct from the street and leave it anywhere in our Home Area in your city. 

It's cars with benefits: all the perks, no strings attached. Only pay for what you use. No need to reserve in advance, refuel, pay for parking, or have extra insurance.

Why wait around for a ride? Locate, reserve, and unlock right from the car2go app. There's a car around the corner -- it's time to take control and get where you're going without the hassle.

With the car2go app, you can: 

• View all vehicles available for use in your city and worldwide

• Reserve a vehicle up to 20 minutes (in Europe) or 30 minutes (in North America) in advance of your trip for free

• Start a car rental using just your smartphone

• See the full Home Area for your city -- where you can leave a car anywhere on the street

• Find special carsharing-only spots for exclusive car2go parking

• Select a car2go package before a trip for longer rentals

• Use car2go in another car2go country

You want in? Become one of 3 million car2go members worldwide and start sharing, smarter. The car2go registration is quick and easy using our car sharing app

car2go carsharing is available in these cities:

• Europe: Amsterdam (100% electric), Berlin, Cologne, Düsseldorf, Florence, Frankfurt, Hamburg, Madrid (100% electric), Milan, Munich, Rome, Stuttgart (100% electric), Turin, and Vienna

• North America: Austin, Calgary, Chicago, Denver, Montreal, New York City, Portland, Seattle, Vancouver, and Washington D.C. 

• China: Chongqing

If you have any questions or suggestions regarding the app, let us know at app@car2go.com.

What's New

Version 3.26.0

Slow and steady wins the race – and in this case, it means that detailed update text would be quite boring. This update contains mostly background fixes.

Ratings and Reviews

4.8 out of 5

6.7K Ratings

6.7K Ratings

Horrible customer service

Mms542

Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again.

TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.

Faulty car. No remorse.

lee1928374

I had a bad experience while using a vehicle to take a trip to CT from Brooklyn. It was during the winter and the car did not have windshield wiper fluid. This is a minor fix but still inconvenient and dangerous. The real issue came from when the side view mirror kept turning inwards making it difficult and dangerous to see during highway driving. I reported all of this when I returned from my trip. Customer service said they would be in touch with a resolution. One month later and no response I started an email correspondence regarding this. After some back and forth and the different agents they offered me 10 minutes of free drive time to make up for the bad experience. Hardly enough for the horrible condition the car was inand the dangerous driving that caused, in my opinion. Not to mention they overcharged me... They told me I should have gotten out of the car and ended the trip as soon as something seemed wrong. Great! Then I would be stranded in CT, thanks for that idea! Overall I would not recommend this service unless you don't mind a bad experience when and if something goes wrong or cars that may potentially be faulty and dangerous.

Terrible customer service

Crownbl

It’s hard to believe that a response time from customer service would be longer than 24 hours in this day and age, but no, Car2go takes it back to the dawn of the digital age - a whopping 7-10 business days is what they suggest will be their response time. And sure enough, after multiple issues with the app upon signup (took me 3 weeks before I was actually able to drive!) I went back and forth with their customer service and the first request took 9 days before they responded and responses after that generally 4-5 days. Incredible especially given that they have a digital product. Simply unacceptable. Customer experience is inclusive of ALL products, and while the new Mercedes fleet is nice, don’t expect the app to work well or to be able to have your problem fixed in a timely manner.

Information

Seller
car2go Group GmbH
Size
119.9 MB
Category
Travel
Compatibility
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Chinese, Dutch, French, German, Italian, Russian, Simplified Chinese, Spanish
Age Rating
Rated 4+
Copyright
© car2go Group
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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