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Description

Access to hundreds of cars – when you need it, where you need it.

Always have a car in the city, without ever needing to buy one. Our car2go app lets you enjoy flexible, free-floating car rental without rental offices or return stations. Rent a car2go directly from the street and leave it anywhere in the Home Area in your city.

It's cars with benefits – all the perks, no strings attached. Only pay for what you use. Parking is for free within the Home Area. No need to reserve in advance, refuel, or pay for extra insurance.

Why wait around for a ride? Locate, reserve, and unlock your car with just the car2go app.

With the car2go app, you can:

• See all cars available in your city and worldwide

• Choose from hundreds of smart and/or Mercedes-Benz cars in your city

• Reserve a car2go for 15-20 minutes (Europe) or 30 minutes (North America)

• Start a car rental and unlock the car using just your smartphone

• See the full Home Area for your city – where you can park car2go for free anywhere on the street

• Find carsharing-only parking spots for exclusive car2go parking

• Book a car2go package to save on the minute rate

• Use car2go in another car2go country

You want in? Join car2go and become one of 3 million car2go members worldwide. Start sharing, smarter. Signing up is quick and easy using the app.
car2go carsharing is available in these cities:

• Europe: Amsterdam (100% electric), Berlin, Cologne, Düsseldorf, Florence, Frankfurt, Hamburg, Madrid (100% electric), Milan, Munich, Paris (100% electric), Rome, Stuttgart (100% electric), Turin, and Vienna

• North America: Austin, Calgary, Chicago, Denver, Montreal, New York City, Portland, Seattle, Vancouver, and Washington D.C.

Continuous use of location services in the background may considerably reduce your smartphone's battery life.

What’s New

Version 3.36.1

You know that nagging feeling when you haven't done your laundry in 2 weeks? We just did the app's laundry :)

Ratings and Reviews

4.8 out of 5
8.7K Ratings
8.7K Ratings
Mms542 ,

Horrible customer service

Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again.

TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.

lee1928374 ,

Faulty car. No remorse.

I had a bad experience while using a vehicle to take a trip to CT from Brooklyn. It was during the winter and the car did not have windshield wiper fluid. This is a minor fix but still inconvenient and dangerous. The real issue came from when the side view mirror kept turning inwards making it difficult and dangerous to see during highway driving. I reported all of this when I returned from my trip. Customer service said they would be in touch with a resolution. One month later and no response I started an email correspondence regarding this. After some back and forth and the different agents they offered me 10 minutes of free drive time to make up for the bad experience. Hardly enough for the horrible condition the car was inand the dangerous driving that caused, in my opinion. Not to mention they overcharged me... They told me I should have gotten out of the car and ended the trip as soon as something seemed wrong. Great! Then I would be stranded in CT, thanks for that idea! Overall I would not recommend this service unless you don't mind a bad experience when and if something goes wrong or cars that may potentially be faulty and dangerous.

soon2Bdoctor ,

Suggestion to the developers

The app is good, but I think it would be excellent if we could report maintenance issues through the app. For example, I have rented several cars with low tire pressure. One day I had a car with dangerously low pressure in one tire. The only way to report the issue was to call customer service. I was instructed to park and switch cars. I was on my way to work and switching cars made me late. I have also seen notifications on the dash stating that the car was overdue for routine maintenance. I would bet that nobody calls to report this stuff because they don’t want to go through the hassle of calling. Maybe they’re on their way to work, or a meeting, or the airport. If you could add something like the report damages option that allows someone to report these issues by spending a few extra seconds I bet more people would do it, and by extension we would have a well maintained fleet of cars.

Otherwise, I have no issues with the app.

Thank you!

Information

Seller
car2go Group GmbH
Size
110.9 MB
Category
Travel
Compatibility
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Languages
English, Chinese, Dutch, French, German, Italian, Russian, Simplified Chinese, Spanish
Age Rating
Rated 4+
Copyright
© car2go Group
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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