With this app Carbonite customers can access their backed up files anytime, anywhere. Simply browse through your backed up files or locate a specific file using the advanced search feature, directly on your iPhone, iPod touch or iPad. You can also view photos and listen to music included in your backup straight through the app.

With Carbonite Mobile, your files are always at your fingertips.

Help us improve the app! --->

What's New

Version 3.6

Address issues downloading files on iOS10

Ratings and Reviews

2.1 out of 5

54 Ratings

54 Ratings

Used to be great.


I used to have no problem. Now after restarting my backup because Carbonite in their infinite wisdom won’t let you delete anything in your backup even if it’s been gone for years - why do I need to keep seeing the names of files I used to backup???; my backup doesn’t backup. Nothing. Zippo. Says can’t connect. Says searching for files. Does nothing. I’ve left it on overnight with perfectly fine fast internet and nothing. I have tried restarting. I have tried everything in the knowledge articles.

Best part is they don’t refund your money. No prorating. So if you paid for a year and are only two months into a backup that won’t backup? Tough. Go screw. Pound sand.

I’m going to try another company or say screw it. I am over it! The entire idea is stupid anyway. It takes forever and a day to back up gigs and gigs unless you take time to send them a hard drive and do all that, but as I said I don’t like their system anyway - let me delete file names! This must be the reason everyone is recommending a different company now I won’t mention here.

Great and with thumbnails


I have to think some of these 1 star reviews are bogus. I just converted over to carbonate from CrashPlan and the process could not have been more smooth!
All of my desktop files right there, easily accessible on my phone and iPad, wonderful! And not only that but all my photos have thumbnails unlike with CrashPlan. Seriously great.
The only thing I could wish for would be to back things up directly from my mobile devices but CrashPlan didn't do that either.



I’m guessing Carbonite has abandoned this app. I made three phone calls to Carbonite to report the app was working only intermittently. Sometimes, I can access my files from my iPhone. Most of the time, I get an “updating” message and then it times out. The first tech had me uninstall and reinstall the app. That wasn’t the solution, but I tried it another half dozen times or so. I made a second call to Carbonite and was told to email the mobile team. My email was acknowledged as received last week. No followup. I made a third call to Carbonite and got a supervisor on the phone. He said he’d ask the mobile team to escalate the issue and gave me an entirely different ticket number. Haven’t heard back from Carbonite. Major fail.


18.3 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2010-2016 Carbonite, Inc.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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