This application gives CareFirst members the ability to manage their health insurance through their mobile devices by providing secure, personalized information on items ranging from claims, deductibles, who’s covered, and downloadable ID Cards, to locating a provider or urgent care center near them. Members can also register for CareFirst’s secure member site, My Account, and maintain their account and communication preferences using the application.

What's New

Version 3.90

1. iPhone X users can use Face ID to log into My Account.
2. Minor bug fixes and enhancements.

Ratings and Reviews

1.5 out of 5

111 Ratings

111 Ratings

Garbage and Possibly Hacked


This app is hot garbage. I have used the online site (including its mobile variant) for years and thought I’d try the app. Big mistake.

Upon opening the app it immediately goes into some kind of self-check, and declares that the app needs updating to continue. I literally just downloaded it so that can’t be right, but whatever, I tap “OK” since it’s the only option. It appears to download something, then crashes. Lovely.

I restart the app, no warnings this time, it just presents a progress bar titled “Please wait while we retrieve your information”, which appears to hang because I gave it 15 minutes before giving up on it. Bear in mind, I HAVEN’T ENTERED ANY IDENTIFYING INFORMATION YET. So unless it’s scanning my e-mails, trying to hack my CareFirst account information on its own, THERE IS NO INFORMATION TO RETRIEVE.

So I delete the app, re-download it. Still with the endlessly hung “Retrieving” screen. Now I’m deleting it for good.

Either the developers are not aware that an app shouldn’t update itself outside the App Store, or this app has been hacked, or it lies about what it is doing. Any of those options are a huge red flag. I’d recommend just using the excellent web portal.

No issues here


I did not experience the same issues described by other users. I installed, logged in as usual, and the app works as advertised. It isn’t too much different of an experience than the mobile site, but it works and is a quick way to log in (especially with your ID). Maybe they fixed the previous bugs?

Crappy app - use their website.


This app needed a lot of investment to get basic functionality working. This includes login. It forces you to upgrade if there is one available and then goes into this self locking "maintenance window" or in crash mode. Same behaviour as reported by most other users. The Urgent Care feature finds an urgent care but does not give more than basic info outside of location and number. Would be great to know if it is in-network or out of network and timings.


Carefirst, Inc
46.1 MB
Health & Fitness
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Age Rating
Rated 4+
© 2017 CareFirst, Inc.


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