The Caribou Coffee® mobile app is the most convenient way to pay, check in with Caribou Perks™ and fuel your day. Mobile pay means you can leave your wallet at home, and using the app to check in with Caribou Perks means earning and redeeming points is easier than ever!
Your Order, Faster
Skip the line by placing your customized order and picking it up. Easy!
Convenient Mobile Pay
Mobile pay makes it easy to scan your app, grab your favorite coffee and something to eat, without fumbling through your purse or wallet. Use auto-reload to keep your app charged up and ready for your adventures. You can also transfer funds from another Caribou Card® into your app account.
Caribou Perks Made Easy
Everything you love about Caribou Perks now lives on your phone. Show us your mobile barcode to check-in at the store and earn 2 points for every $1 spent. You can use your points to redeem rewards right from your app. Not a Perks member yet? Sign up right from the app, and earn any beverage on the house after your next visit!
Find a Store, Simplified
Need coffee now? Quickly find your nearest Caribou Coffee using the mobile app to conveniently fuel up and get on with your day.
eGifting On The Go
Make someone’s day with the gift of Caribou Coffee. You might not know their favorite drink, but sending an eGift from the Caribou Coffee mobile app is an easy way to let them know you care, with each and every sip.
Menu and Nutrition at Your Fingertips
Searching for your new favorite drink? Our entire menu is just a few taps away, ready to browse. Need nutritional information? It’s easy to find on the go.
Fun on the Go
Love games? Be on the lookout for fun stuff, like trivia and old school arcade games to pop-up and keep you entertained while sipping your coffee.
Uh oh....we crashed your app when you read our messages in the inbox. We're sorry. It's fixed now! Love, Caribou
Ratings and Reviews
Signed up for rewards. Got one via email. Email didn’t have any directions for redeeming the reward, simply said come in to any Caribou Coffee location for a free drink any size. I came in, showed the email to the cashier. It took two cashiers to figure it out. They determined that the reward I had was instead a free soda through Einstein Bagels. Ha! I showed them again- the email clearly says Caribou Coffee free drink any size. So they just charged me $2.85 for a coffee anyway. It became obvious both employees were 100% illiterate. Finally, they just agreed to waive the price of a coffee, instead of helping me use the actual reward I had loaded into my account. Upon leaving the store, I tried downloading this app, specifically made for Caribou Coffee rewards, to see if that made a difference. And wow it was terrible! I am not able to use a reward unless I find a store location. But guess what? The store locator function is broken and says there are no store locations in the USA. And yes, I did turn location on. And if you do manage to find a location, which we were able to do after restarting the app, it won’t let you select it or order from it. I tried, my husband tried, after twenty minutes we admitted defeat. The Caribou rewards program is unusable, as is their app, and I won’t be giving them my business. There are plenty of other coffee companies that do have their act together, I can go there instead. What a laughable shame, Caribou!
Yeah, guess what. You no longer sign in with your mobile number so , Yeah, it’s USELESS
Oh, and while caribou can manage to send me an email when they charge my credit card, they can’t seem to link my email to my account and they can’t seem to return an email when there is a problem. So, it seems they are email challenged.
Then, there’s this thing where they make you log back in to the app every time they make a change to the app. It’s like they can’t figure out how to use the finger print reader to read the stored passwords for their app. So when you walk into a store and open the app, they make you download an update to use the thing, then they make you log in again, then you need to change your password and likely need a password reset, all while you are standing in front of the register trying to order a cup of coffee. It’s like the people writing the app never ordered a cup of coffee from one of the stores when the store was busy ever in their lives.
Come on people, it’s called usability testing. Please.
Developer Response ,
We always strive to make your life easier and I'm sorry we missed the mark on your experience. There was only one release where we required a user to log into the app again (and it's b/c we improved our security), so if you have had to do it several times without logging out, that is a bug. I'd love to know more about it if you are willing, call us at 888.227.4268 or email firstname.lastname@example.org.
Areas of Improvement
I use the app on a daily basis and I find it extremely user friendly! There are, however areas for improvement. There are two things that I have run into while using the app that I feel could be updated/improved.
When a customer has racked up enough points for a certain item, instead of creating a new order to redeem, it would be nice if this feature were in the “quick re-order” as well :)
Lastly, I have made mobile orders and get to the store and they are closed! It would be great if mobile orders weren’t successful when the store is closed. Luckily, the store I go to on a regular basis has comped my drinks as I was able to show them I made the order and they knew they weren’t open because of some sort of technicality.
- Caribou Coffee Company, Inc.
- 83.5 MB
- Food & Drink
Requires iOS 10.3 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular,and iPod touch.
- Age Rating
- Rated 4+
- ©2018 Caribou Coffee Company
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With Family Sharing set up, up to six family members can use this app.